Mohammad Mahir Uddin Email & Phone Number

Winnipeg, Mb, Ca

- Developed the ability to comfortably and effectively interact with a diverse range of customers, influencing their purchase decisions and enhancing customer satisfaction.- Gained experience in achieving and exceeding sampling targets through strategic customer interaction and persuasive sales techniques.- Learned to anticipate and address customer objections or concerns, turning potential barriers into selling opportunities.- Developed negotiation tactics to close deals, upsell, and ensure mutually beneficial outcomes for the customer and the business.- Acquired and utilized customer service techniques to understand and respond to customer needs, improve service quality, and ensurecustomer loyalty.

Winnipeg, Manitoba, Canada

- Monitored, processed, and organized refunds, credits, and user data for up to 1000 customers per week.- Regularly met with team members to strategize on innovations, set goals, and analyze sales and marketing results, contributing to a collaborative environment that fosters growth and innovation.- Skillfully analyzed performance metrics to contribute valuable insights for process improvement.- Ensured compliance with company policies to provide accurate solutions.- Utilized tools such as Microsoft Office, Tableau to create accurate, insightful reports on customer trends, purchasing behaviour, and forecasting using pivot tables, charts, and graphs to improve sales operations.

- Demonstrated adaptability and solution-oriented mindset in a fast-paced and dynamic industry, staying abreast of customer preferences.- Achieved a customer satisfaction rating of 95%, resulting in decreased number of customers' complaints and positive word-of-mouth from customer about the organization.- Served as a main point of contact for clients, establishing strong rapport and trust through open communication and collaboration.- Combined empathy, expertise, and client-centered care to make a significant impact on clients' well-being while providing solutions about their problems.

Dhaka, Bangladesh

- Successfully collaborated with the web-designing team to enhance the user experience on the website, resulting in a 10% increase in conversion rates and a 30% decrease in bounce rates, directly contributing to higher sales through an effective A/B testing strategy.- Streamlined reporting processes by automating manual tasks using VBA, reducing time spent on creating reports by 20%, allowing more time for sales strategy and customer engagement.- Enhanced supply chain processes, effectively managing and organizing requirements, leading to smoother operations and timely fulfillment of customer orders, thereby boosting sales potential.- Developed comprehensive dashboards using Tableau and Google Big Query, providing detailed sales analysis and documentation to support data-driven decision-making and identify sales opportunities.- Developed accurate logistics reporting and analysis by utilizing Microsoft Excel and PowerPoint to analyze and interpret sales data.

High School Diploma, Business Technology Management

I have pursued my Business Technology Management diploma concentrated in Business Analysis and Project Management. I have committed.

Advanced Level Education - Grade 12, Mathematics And Computer Science

Ordinary Level Education - Grade 10, Mathematics And Computer Science