Mohammad Mansi

Mohammad Mansi Email and Phone Number

Sales and Customer Service Team Leader @ Mada Communications
Jordan
Mohammad Mansi's Location
Jordan, Jordan
Mohammad Mansi's Contact Details

Mohammad Mansi work email

Mohammad Mansi personal email

About Mohammad Mansi

As an experienced sales & customer service executive, my tenacious and proactive approach resulted in numerous important contract wins. My excellent networking skills have provided my team with vital client leads, and my ability to develop client relationships has resulted in an increase in business renewals for my current organization:•Solid track record of analyzing product failure for problem identification and prioritization of necessary corrective actions.•Documented increase in customer retention by delivering a fully-integrated customer service solution.•Able to efficiently navigate multiple systems while handling complex queries.•Track record of providing high quality customer-focused service using in-depth knowledge of products and processes resulting in enhanced customer retention.•Experience in working collaboratively with other departments to facilitate the best user experience.•In-depth computer knowledge and competency in a wide range of CRM software.•Able to swiftly and accurately collect relevant data to determine solutions to customer issues.•Proven ability to grasp and apply new concepts quickly and effectively in a results-driven environment.

Mohammad Mansi's Current Company Details
Mada Communications

Mada Communications

View
Sales and Customer Service Team Leader
Jordan
Website:
mada.com.kw
Employees:
134
Mohammad Mansi Work Experience Details
  • Mada Communications
    Sales And Customer Service Team Leader
    Mada Communications
    Jordan
  • Mada Communications
    Sales & Customer Service Team Leader
    Mada Communications Jan 2013 - Present
    Amman Governorate, Jordan
    •Coordinate and supervise the sales team and follow up with the daily activities.•Collaborate with different departments on managerial and financial issues.•Keep records of the remaining the sold stock weekly.•Dealing with customers and team issues and solve related problems and complaints in timely manner.•Scheduling the team working hours and organizing their duties.•Appraising & reporting team agent’s performance as well as rewarding and disciplining employees.•Receive Customer requests& inquiries as contracts/amendment or other media (email, fax,) from Sales coordinator.•Validate request information, and make sure it is ready for provisioning.•Follow the procedures for provisioning contracts and/or performing upgrades reporting any irregularity.•Provision the new employees with full training required to accomplish their tasks and provide the existing employees with the needed coaching.•Monitoring Cash flow inbound and outbound.•Providing a full training for our franchise regarding product knowledge and services procedure to increase their sales. •Suggest the required training courses to elevate the team performance.•Respond to the management directions and procedures and keep clean record of meeting deadlines in order to achieve the company objectives
  • Mada Communications
    Sales & Customer Services Representative
    Mada Communications Dec 2009 - Jan 2013
    Amman Governorate, Jordan
    •Achieve company set objectives.•Maintain a thorough working knowledge of all services, offers, and associated hardware Promoting for Mada products and assisting in the Marketing for the products.•Selling Mada products and services.•Provide customer service for the customers.•Meet client expectations through resolving encountered issues or escalating them as appropriate•Consistently close sales deals according to a monthly target.•Perform direct service promotion and inside sales activities to prospective clients or clients seeking service renewal.•Handle stock receiving, keeping, movement, and replenishment.
  • Honors Travel
    Key Account Executive
    Honors Travel Mar 2009 - Nov 2009
    Amman,Jordan
    •Handle customer accounts and develop strategic relationship.•Interact very closely and on a daily basis with the clients•Identify target markets, develop and implement innovative sales and marketing strategies •Consistently close sales deals according to a monthly quota.•Generate , track and report sales proposals and leads

Mohammad Mansi Skills

Management Customer Satisfaction Teamwork Team Management Team Leadership Sales Microsoft Office Customer Service Training Customer Experience Project Planning Time Management Strategy Team Building Market Research Telecommunications Performance Management Analysis Forecasting English Operations Management Communication Problem Solving Problem Solver Communication Skills Analytical Skills

Mohammad Mansi Education Details

  • Applied Sciences University
    Applied Sciences University
    Bachelor Degree In English Language / Translation

Frequently Asked Questions about Mohammad Mansi

What company does Mohammad Mansi work for?

Mohammad Mansi works for Mada Communications

What is Mohammad Mansi's role at the current company?

Mohammad Mansi's current role is Sales and Customer Service Team Leader.

What is Mohammad Mansi's email address?

Mohammad Mansi's email address is mo****@****ail.com

What schools did Mohammad Mansi attend?

Mohammad Mansi attended Applied Sciences University.

What are some of Mohammad Mansi's interests?

Mohammad Mansi has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Politics, Environment, Human Rights, Animal Welfare, Arts And Culture, Health.

What skills is Mohammad Mansi known for?

Mohammad Mansi has skills like Management, Customer Satisfaction, Teamwork, Team Management, Team Leadership, Sales, Microsoft Office, Customer Service, Training, Customer Experience, Project Planning, Time Management.

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