Key Leadership and Achievements:As an accomplished IT leader with over 20 years of experience, I consistently exhibit remarkable expertise in steering transformative initiatives, optimizing IT operations, and fostering innovation across diverse technical landscapes. I have successfully driven impactful changes by providing visionary leadership, technical acumen, and strategic direction. Noteworthy accomplishments include:Strategic Vision and Leadership:-Pioneered aligning IT strategies with corporate goals, ensuring initiatives drive organizational success.-Spearheaded annual IT business plans and budgets, blending technical excellence with financial acumen.Operational Excellence and Efficiency:-Created and enforced meticulous IT policies, establishing standardized and optimized workflows.-Set operational performance standards exceeding user expectations for IT excellence.Innovative IT Infrastructure Management:-Managed cutting-edge IT infrastructure, ensuring seamless hardware, OS, and database integration.-Introduced robust disaster recovery and IT security plans, ensuring business continuity and data protection.Leadership in System Implementation:-Successfully led complex IT projects, delivering state-of-the-art systems on-time and surpassing expectations.-Managed system upgrades, resolving challenges with precision for uninterrupted workflows.Business Intelligence and Decision Support:-Leveraged advanced analytics and Power BI for data-driven decisions, empowering executives with actionable insights.Automation and Workflow Optimization:-Utilized Power Automate for streamlined processes and cross-functional collaboration.-Revolutionized workflow with Laserfiche DMS, promoting seamless information dissemination.Certifications and Professional Development:-Backed by extensive certifications and continuous professional growth.-Stay updated with industry trends and best practices.

Summary:As a seasoned Business Development Manager with over a decade of leadership in the automotive industry, I orchestrated cross-functional collaboration, innovation, and strategic growth. My role encompassed spearheading business development initiatives, enhancing operational quality assurance, and leveraging technology to drive transformative changes. Key highlights of my tenure include:ERP Enhancement and Application Development:•Customized ERP systems through applications and add-ons to enhance user experience and ensure accurate information validation.•Created and updated internal applications to streamline company operations and enhance overall efficiency.Operational Excellence and Quality Assurance:•Ensured optimal product and service quality through meticulous monitoring, evaluation, and adherence to company policies and procedures.•Led the enhancement of Standard Operating Procedures (SOPs) to drive operational excellence and ensure compliance.Technology Implementation and Infrastructure Management:•Managed the installation and configuration of advanced VMWare technologies, enhancing the company's IT infrastructure.•Orchestrated the maintenance of data centers, associated systems, and facilities, ensuring uninterrupted operations.Strategic Planning and CRM Oversight:•Developed and executed strategic plans for IT and CRM, aligning actions with top management directives for optimal outcomes.•Monitored and evaluated the success of CRM initiatives and quality assurance efforts, refining strategies for continuous improvement.Team Leadership and Development:•Fostered a culture of teamwork and conflict resolution, optimizing team performance and delivering the best solutions to customers.•Provided comprehensive training to staff, ensuring their skill development and adherence to safety practices.

As an Enterprise Administrator for a diverse range of computer technologies catering to over 6000 employees across 70 branches, I excelled in managing complex systems and technologies. I specialized in Microsoft technologies including Windows Server 2003 (Web, Standard, Enterprise), Active Directory, Group Policy Objects (GPO), DNS, VPN connections, IIS web hosting, ISA server, Exchange server, SMS 2003, network load balancing, and network security protocols. I also dealt with GPRS modems and Point of Sale (POS) systems.

As the primary technical point of contact for critical global technologies like Microsoft and server troubleshooting, I led a team overseeing seven major sites in Jordan. I swiftly resolved technical issues, automated application-monitoring tools, and provided expertise for Microsoft technology-based application upgrades. I generated technical reports and processed documentation for the team, aiding in day-to-day support. My expertise spanned Clustering systems, Oracle databases (8i, 9i, 10g, and 11g), and Microsoft products.Major Projects and Sites Include:• UNRWA• Jordan Telecom Regulation Constitution (TRC)• Jordan Royal Court• Jordan Securities Commission (JSC)• Government Tenders Directorate (GTD)• Orange Group• Public Security Department (PSD)