Associate Security Analyst
CurrentEfficiently investigated and resolved issues, prioritizing timely solutions for complete customer satisfaction.• Maintained high Key Performance Indicators (KPIs) while strictly adhering to Service Level Agreements (SLAs).• Acted as the initial contact on the ANS service desk phone line, engaging with businesses of all sizes.• Ensured a positive and efficient first customer experience.• Conducted biweekly security reviews with SOC customers, fostering collaboration with the Security Operations Centre (SOC) team.• Enhanced security measures using Microsoft Sentinel and Defender tools, ensuring continuous protection against malicious activity.• Proficiently utilized Kusto Query Language (KQL) for log analysis and data extraction.• Applied technical expertise to drive effective investigations and decision-making.
