Mohammad Al Murshed Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

United Arab Emirates

- Review Tax Registrations and De-Registrations for non-complex accounts.- Verify the documentations submitted, identify any discrepancies, and request additional supporting documents.- Update and adjust taxable person’s account and information (ex: bank account details, address, etc.)- Proactively get taxable persons to register (as instructed by Tax Compliance and Enforcement).- Coordinate with Taxpayer services to answer queries related to tax registrations and… Show more - Review Tax Registrations and De-Registrations for non-complex accounts.- Verify the documentations submitted, identify any discrepancies, and request additional supporting documents.- Update and adjust taxable person’s account and information (ex: bank account details, address, etc.)- Proactively get taxable persons to register (as instructed by Tax Compliance and Enforcement).- Coordinate with Taxpayer services to answer queries related to tax registrations and de-registrations.- Levy the appropriate penalties and surcharges for late registrations as dictated by the tax policy.- Register, validate and maintain business entity accounts.- Ensure that data integrity confirms to registration requirements and processes.- Monitor Tax registrations for suspicious behavior.- Review Tax agent profiles proposed by taxable persons.- Contact taxable persons or their tax agents to address account detail discrepancies and to request supporting documentation. Show less

Dubai, United Arab Emirates

• Checking, preparing, and paying the received Service Charges, DEWA, Chiller, and Maintenance invoices of managed properties and related costings centers.• Posting and Processing journal entries in the ERP , and handling monthly, quarterly, and annual closings in line with IFRS• Preparing and computing corporate tax and submission of FTA VAT return.• Managing and reviewing outstanding accounts payables & receivables and petty cash transactions, plus ensuring timely bank payments… Show more • Checking, preparing, and paying the received Service Charges, DEWA, Chiller, and Maintenance invoices of managed properties and related costings centers.• Posting and Processing journal entries in the ERP , and handling monthly, quarterly, and annual closings in line with IFRS• Preparing and computing corporate tax and submission of FTA VAT return.• Managing and reviewing outstanding accounts payables & receivables and petty cash transactions, plus ensuring timely bank payments and bank reconciliations.• Analyzes information, forecasts sales against expenses, and creates annual budget plans.• Managing rent payment cheques (PDC) plus refunds, and following up with the due cheques to be credited.• Supervising the accounting cycle at overseas properties (Egypt)• Coordinating with legal, governmental, and public relations officer PRO departments for properties related issues. Show less

Damascus

Scope of work:• Conducted financial audits which helped increase the fairness, consistency, and conformity of financial information in compliance with international financial reporting standards IFRS.• Performed operational audits that assessed risks and evaluate internal controls in consistence with auditing standards ISA.• Determined if operations are functioning effectively which helped improve costs efficiency increased the revenues.Job Duties and Achievements:1… Show more Scope of work:• Conducted financial audits which helped increase the fairness, consistency, and conformity of financial information in compliance with international financial reporting standards IFRS.• Performed operational audits that assessed risks and evaluate internal controls in consistence with auditing standards ISA.• Determined if operations are functioning effectively which helped improve costs efficiency increased the revenues.Job Duties and Achievements:1. Obtain, gather, analyze, test, and evaluate the gathered data and related supportive documents for 150+ operations and calculations.2. Professionally perform the internal audit tests as per audit charter and in accordance with the approved internal audit program and provided evidential support (or all report observations/recommendations).3. Apply testing procedures as test of transactions, vouching and adequately tracing supportive documents, and provide evidential support for all findings based on the financial/operational audit plan to ensure compliance with audit assertions.4. Tested key risks and control indicators identified by the internal audit head and manager.5. Evaluate internal controls, operation, and management policies/procedures for over than 20 sections to cover identified risks.6. Fully review and communicated the status of assignments and major observations daily with the internal audit head.7. Prepared 50+ initial draft reports containing the observations/recommendations resulting from performed internal audit assignments.8. Prepare working papers and maintained documentation for risk assessment and management processes in addition to audit tests, samples, evidence, and conclusions related to audit assignments.9. Maintain the confidentiality of all matters arising during the course of the audit finding.10. Contribute to the continuous improvement of the quality management system. Show less

Damascus

Scope of Work:Handled bad debt customers' accounts and recovered the debts by negotiating and recapturing the customers with a +110% target achievement each month of both debt amounts and reach out.Job responsibilities:1. Negotiated with Syriatel bad debt customers through calls & social media and meeting in Syriatel offices when needed to pay their dues2. Persuaded bad debt customers to reactivate their disconnected lines after settling their dues. 3. Collected extra… Show more Scope of Work:Handled bad debt customers' accounts and recovered the debts by negotiating and recapturing the customers with a +110% target achievement each month of both debt amounts and reach out.Job responsibilities:1. Negotiated with Syriatel bad debt customers through calls & social media and meeting in Syriatel offices when needed to pay their dues2. Persuaded bad debt customers to reactivate their disconnected lines after settling their dues. 3. Collected extra Information about bad debt customers using Information resources tools as (billing systems, directories, etc...). 4. Sought for extra professional negotiation with the person who can lead to the bad debt customer through the search process 5. Recorded the new actions related to following up on bad debt recovery on the credit collection management system (CCMS) to ensure updated and accurate database. 6. Implemented a Bad Debt recovery offer and Recommend solution that optimizes the bad debt recovery process.7. Offered solution & payment facilities, provide bad debt customers with Information about some services related to their lines as Boutique concept and registered customers complaints when needed on the related system to be followed up by Service Desk Unit. 8. Coordinated with credit & collection analysis & Corporate and VIP Units about cases related to VIP bad debt customers. 9. Coordinated with POS unit and Credit & Collection Analysis Section to facilitate customer's request for bill installment and customer's relative request to suspend the bad debt line after getting the needed approvals. 10. Checked Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to the company's goals and corporate objectives. 11. Participate in conducting the WT for new team members and promote a culture of knowledge transfer, cooperation and team work. 12. Contribute to the continuous improvement of Quality Management System. Show less

Syria, Damascus

Responded to 150+ customer inquires and complaints through phone calls and online channels in a professional manner and identified & solved all occurring problems while maintaining 100% response rate and best call duration.Escalated priority issues to ensure a high level of customer satisfaction according to the company's required standards.Job Duties & Achievements:1. Responded to customer inquiries and provided customers with information about Syriatel offers services and… Show more Responded to 150+ customer inquires and complaints through phone calls and online channels in a professional manner and identified & solved all occurring problems while maintaining 100% response rate and best call duration.Escalated priority issues to ensure a high level of customer satisfaction according to the company's required standards.Job Duties & Achievements:1. Responded to customer inquiries and provided customers with information about Syriatel offers services and products through phone calls or Syriatel's Online Channels with excellent quality. 3. Handled Corporate & VIP customers' calls and respond to their inquiries inadequate manner. 4. Handled customers' requests that are received through a phone call, Online Channels or Non-Voice Channels, and Syriatel External emails in a timely and adequate manner. 5. Responded to customer Inquiries related to ISP service troubleshooting, submit the requests related to temporary suspension or termination and professionally change ISP speed. 6. Registered customers' complaints service, inquiries, and suggestions on the related system to be followed by the concerned party.7. Added/deleted services according to customers' needs within policies. 8. Escalated and reported the complaints that exceeded the defined timeframe or the wrong closed complaints to the concerned parties if the customer recalled the Contact Center. 9. Reported all detected problems from the customers' feedback or system errors to the direct line of authority. 10. promoted Syriatel services to customers in an adequate way. 11. Followed up customer's calls when necessary upon the approval of Contact Center Head of Section. 14. Called back the customers when required for getting further details about their requests. 15. Checked Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to the company's goals and corporate objectives. Show less

Damascus, Syria

(Career Enrichment Program)Minimized and controlled + 1 million customers’ credit risk by monitoring and analyzing their online usage in line with credit policy and maintaining customer focus.Ensured proper and timely handling of supplementary services requests.Job Duties & Achievements:1. Review credit limit of customers per GSM on a daily basis and modify it on CCM (Credit Control Module) when required based on credit limit policy before the closure of every billing cycle.… Show more (Career Enrichment Program)Minimized and controlled + 1 million customers’ credit risk by monitoring and analyzing their online usage in line with credit policy and maintaining customer focus.Ensured proper and timely handling of supplementary services requests.Job Duties & Achievements:1. Review credit limit of customers per GSM on a daily basis and modify it on CCM (Credit Control Module) when required based on credit limit policy before the closure of every billing cycle. 2. Check and analyzed the daily manual credit data from CCM related to the lines of special customer's categories such as (customers who have roaming service and corporate and VIP customers) to take actions such as (request for advance payment and disconnection of the line) on CCM according to credit limit policy or upon Head of Units, Directors and CEO requests. 3. Define the credit limit of Corporate & VIP customers' depending on the analysis of their credit histories. 4. Handle customers' requests for international roaming service received from (Point of Service) and Syriatel Departments' or employee’s requests for international, roaming and zone roaming services. 5. Monitor the credit limit of subscribers who have guaranteed supplementary services and informed the guarantors and concerned parties in case the customer exceeded the credit limit defined in supplementary service procedure. 6. Monitor the consumption of lest lines provided by Syriatel to roaming partners on a daily basis and inform MR-International Roaming Section in case of exceeding their credit limit. 7. Check customers' payment daily report and took necessary action for cases that require manual reconnection. 8. Check reconciliation reports between (Credit Control Module) and the billing system to ensure CCM data accuracy. 9. Follow up and escalated any delay or problem in generating CCM (Credit Control Module) daily reports with the concerned parties in MIS Department to ensure a prompt solution. Show less

Damascus, Syria

Achieved best sales rates during each month while also instructing customers on their requests/inquiries in an elegant manner.

Damascus, Syria

1. "Graphic Design & Visual Identity".2. Presenting company's services for various clients & companies3. Keeping customers up with the latest updates 4. seeking for new potential clients