Mohammad Mustafa Shaikh Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

• Planning and designing the Active Directory architecture, such as domains, forests, sites, trusts, organizational units, and group policies.• Installing, configuring, and upgrading the Active Directory domain controllers, servers, and services, such as DNS, DHCP, DFS, and CA.• Managing and securing the Active Directory objects, such as users, groups, computers, and permissions.• Troubleshooting and resolving the Active Directory issues, such as replication, performance, backup, and recovery.• Monitoring and optimizing the Active Directory health, availability, and performance.• Implementing and enforcing the Active Directory policies, standards, and best practices.

Bengaluru, Karnataka, India

• Worked as Application cloud support engineer for internal application ALMA (Account Lifecycle Management)• Created VM’s, resource groups, app services, storage accounts and monitoring them using Azure monitoring services and setting up metrics as per the company policy and log monitoring.• Created a rule in azure portal to automatically scale out/in resource by defining different parameters.• Assisting users and providing technical support on various issues and requests like data deletion, addition, portfolio requests, raise hands.• Followed standard procedure to identify bugs in the application and notify to the dev team along with reproducible steps, possible causes and workarounds if any with all the details in JIRA case.• Created knowledge base documentations and uploaded to MathCo portal and confluence for the future references.

Pune, Maharashtra, India

• Installation of windows servers 2012, R2, 2016 on HP ProLiant and Dell servers using ILO Management.• Installation and configuration of Active Directory, DNS, IIS, Databases on these servers as per the requirement and requests• Provided High Availability with Microsoft’s Network Load Balancers• Experience in BSOD analysis Crash Dump Analysis using Windows Debugging Tools.• Worked on Windows Performance Tuning and Troubleshooting in case of resources utilization issues and diagnostics.• Troubleshooting issues like Blue Screen, System hang, CPU Utilization alerts, RAM Health and Disk Usage.• Performing the Hardware checks through tools like IBM Director and checking the hardware faults for servers.• Worked with Peer Teams on fixing multiple Server or Application latency issues, configured and managed DNS and Active Directory Setup• Creation, Managing, Linking, De-Linking and Filtering of Group Policy Objects on Domains• Creating/Deleting users and Security groups In Active directory as per request• Troubleshooting issues related to IIS servers like 404, 403 errors.

Pune, Maharashtra, India

• Worked with over 200 accounts for windows server backup and restore related issues.• Assisted with several types of restores, including BMR full image restores to both physical & VMware virtual environments.• Monitored, investigated, & documented the backup status of 450 Wintel servers Diagnosed and addressed issues as needed with backup storage.• Troubleshooting technical problems with backups of servers running on a variety of O.S.• Installation and configuration of backup agents, backup Director and performing data deletion as per end customer request.• Setting up retention policies like daily, weekly, monthly and yearly for the backup.• Upgrading windows, UNIX, Linux backup agents and director applications with latest version.• Worked with onsite team to troubleshoot hardware issues related to the customer’s express recovery appliance.• Overage Validation for product billing disputes/discrepancies.

Pune, Maharashtra, India

• Installation of windows servers 2012, R2, 2016 on HP ProLiant and Dell servers using ILO Management.• Troubleshooting issues like Blue Screen, System hang, CPU Utilization alerts, RAM Health and Disk Usage.• Managing File Server, Assigning Sharing and Security permission to user and groups.• Managed servers via remote management tools like ILO, DRAC• Coordinating with Vendors like HP, IBM and Dell for Hardware replacement related issues.• Active Participation in team meeting, customer meetings and reviews.• Vulnerability Management for windows server 2012, 2016, drivers and applications.• Work experience and knowledge in ITIL or ITSM processes particularly Incident, Request and Change management.