I have over 5 years of experience in sales and customer relations roles.My current role is primarily focused on ensuring that our clients derive maximum value from our services which includes; preparing implementation plans, leading client on-boarding, presenting content strategy and annual plan. I work very closely with our clients to identify their needs, including content approval workflows and consultant on best practices for solutions and setup. I regularly evaluate quality of content, managing external content creation, editorial and strategy resources. I always look and try to Identify new opportunities from within existing accounts, partnering with the Business Development team to aid in increasing revenue. I also ensure having a deep understanding of clients' individual experiences to head off potential issues before they become problems. I track and manage customer activity with CRM tools to maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.