Dwell Technologies SDN. BHD. (DwellTec) Roles: LVL2 Support for Hybrid IT Service Operation CentreCustomer Support /Troubleshooting(Lynas Malaysia Sdn Bhd Project & KHAZANAH) ➢ Provide Infrastructure support and deployment based on client needs ➢ Provide remote and troubleshooting support on client machines based on case-to-case basis➢ Managed Services Operation (LAN, WAN, Router Switch)1) Manage Ticket from Lynas Sdp/ Dwell sdp (ServiceDesk Plus) (VMWare, HyperV)✓ Receive/ acknowledge and closed ticket after done troubleshootingapplication2) Managing Cisco AP & Router (HP ARUBA Central)✓ Monitor, configure and upgrade device version through Aruba Central enable port and disable3) Managing Manage Engine product (EndPoint Central) port that high risk✓ Remote to user using Endpoint Central based on Daily operation needs ✓ Providing ticketing support through ServiceDesk Plus ✓ Add/delete user/device from this endpoint central Anydesk, RDP,4) Managing Forcepoint ✓ Fine tuning Forcepoint URL custom filtering based on Ticketing number and operating systemissue details for easy reference ✓ Provide support in URL permission in Forcepoint based on client request machine5) Managing Nagios✓ Monitor daily alert for client servers and operation via Nagios

 installation, servicing and repairing of card printing and security system equipment’s including but not limiting to card issuance software, door access, visitor management system, Pos system, e-purse management system and Topup kiosk machine. Responsible for supporting 1st and 2nd level support (domestic and regional) Manage and deliver projects meeting functional and non-functional requirements according to agreed timeline and budget. Interacting with customers in answering technical questions and resolving customer issues and testing and evaluate security equipment. Involved in getting user requirements, understanding the client’s business processes, preparing system specifications and design documentations. Response on-calls support in working hours and needs to settle support issues in 1 or 2 days on- site or remote. Manage interaction and collaboration with all project stakeholders such as clients, project team and vendors to ensure successful implementation. Create new user manual for different client and UAT document. Experience in basic SQL querying, scripting, and indexing  Install/Configure/Maintenances and troubleshooting physical server, virtual server, pos machine, Laptop and PC. Maintenances and troubleshooting network problem, switch and router

 Install new security equipment including but not limiting to door access and CCTV system. Responsible in supporting, servicing and repairing of security system equipment including but not limiting to door access and CCTV system. Interacting with customers in answering technical questions and resolving customer issues. Testing and evaluate security equipment. Maintenances and troubleshooting pc,laptop,printer and network issue.