Mohammad Odeh Email & Phone Number

Jordan

Dubai

• Install and configure computer hardware operating system and applications• Monitor and maintain computer systems• Communicate to the end users through a series of actions, either face to face, over the telephone or remotely.• Troubleshoot system and network problems and diagnose and solve hardware/software faults• Replace computer parts as required.• Provide Support including procedural documentation.• Follow diagrams and written instructions to repair a fault or set up a system.• Support the roll-out of new applications.• Set up new users accounts and profiles and dealing with password issues.• Respond within agreed time limits to call-outs.• Ensure task completion (or referral to third parties, if appropriate).• Prioritize and manage many open cases at one time.• Establish good working relationship with internal and external customers.• Test and evaluate new technology.• Assist helpdesk team in answering and logging of incidents to the incident management tool.• Assist system Administrators in the installation and configuration of the servers.• May be assigned in branches to support end users when resources are not available.• Coordinated and manage four new branch in Dubai and Sharjah with the third parties company to accomplish the IT infrastructure of the branch before the schedule of opening

Uae Sharjah

• Involved in the process of lunching WPS in AL Fardan .• Supporting customers to convert to WPS system as per law.• Given training courses on Web application of WPS to the company who are registered with Al fardan exchange.• Handle and follow-up received customer's salaries sheets.• Shape the receiving file to match central bank standard.• Insure that the received salaries files match WPS requirements.• Prepare of day to day of MIS to higher level of management to monitor performance.• Prepare monthly of MIS to higher level of management which support evaluation performance process and decision making process.• Ensure that the accuracy of processing is maintained to the highest standards

Bachelor’S Degree, Bachelor’S Degree In Computer Science

Bachelor’s Degree in Computer Science

High School, Science Section

High School, Science Section