1. Manage the customer’s requests and inquiries.2. Ensure the customer satisfaction.3. Keep the customers updated with the projects progress.4. Direct coordination between the customers inquiries and the fulfillment team.5. Handle improvements projects (Customer retention, surveys, satisfaction).6. Manage the inbound/receiving area.7. Inventory control management.8. Ensure to optimize the warehouse capacity by implementing continuous improvements techniques.

Manage the moving business from operations point of view.▪ Working with the management to standardize the operational procedures and processes.▪ Support the organization from sales point of view; Communicate with the current customers and gain more leads.▪ Perform the assigned jobs in the highest standards to ensure the customer satisfaction is met.

Support the sales department to achieve their targets through standardizing the operational process/flow.▪ Communicate and negotiate with logistics companies and signed the proper agreement according to the company goal and vision.

▪ SOP’s documentation for the marketplace operations (Fulfillment, Seller Support and Escalations, After Sales Operations).▪ Enhance the customer experience through multiple channels (Reach as customer surveys to 97 %) – Operationally and systemically (Zendesk – Semi Automated the processes).

▪ Plan the daily/weekly consolidation plan in order to increase the FC capacity (Inventory and increase the items selection).▪ Setup the operations layout from the scratch; Covers all operational areas along with system adjustments according to current operational procedures.▪ Enhance the team performance per activity to reach 98.9%▪ Improve the level of service with the 3rd party logistics companies – KPI’s % 98%

Managing the operations activities from planning, cost analysis, expansion the business, introduce new technology to improve the operations, working closely with marketing and sales department, accommodation preparation, maintenance, fleet management, purchasing.220 employees- Drivers.3000 Accommodations Supervisors- Housemaids/Cleaners.10 Coasters/ Trucks.200 Small vehicles.- Managing all kinds of company materials.- Managing the scheduling team for the daily distribution preparations.- Managing the customers complaints root analysis through CMS system.- Reduce all sorts of wastes to improve the business and net profit.- Implementing the FMS to control the company vehicles.- Introducing GPS system.- Improve the delivery performance.- Reduce/ Eleminate the missed delivery.- Preparation of training materials needed to the staff.- Managing new arrivals setup for Cleaners.- Managing all accommodations supervisors requests.- Setting plans for expansion the business across the kingdom. - Planning and forecasting experience.- Market research and analysis.- Conducting internal audits within the department.- Quality Assurance concept applied to run the operations.

- Run and manage all operations activities in an effective and efficient manner.- Regular report, daily score carda and analysis of inventory status and operations performance.- Organize the logistics team to meet with changes in business needs.- Facilitate and coordinate new warehouse construction project.- Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods.- Coordinating and controlling the order cycle and associated information systems.- Analyzing data to monitor performance and plan improvements and demand.- Allocating and managing staff resources according to changing needs.- Liaising and negotiating with suppliers.- Implementing health and safety procedures.- Implementing SAP-WM system (Receiving products, Putaway, shipping, Transfer products & Inventory managment).- Managing staff training issues.- Motivating the team.- Project management.- Setting objectives.- Budgeting.

Managing all operations process for the central region including Inbound/Outbound process, team management, weekly/monthly stratigic/planning meeting with other departments, technology implementation, cost saving, optimize the work, stuff training, problem solving, new ideas to gain more business, study/ analysis the market needs to increase the department profit, improve the daily service by re-studing the transit time and new offices expansions in the central region, imrpove the E-commerce shipments by implementing a new system to handle the customers requirments in coordination with the national team, set KPI's, SOP's to standarize the work process.

Develop and Monitor the quality process improvements and efficiency projects within the station, including monitoring processes for compliance with corporate procedures, policies and quality standards to maintain and leverage the quality of service provided to the customer.