Mohamad O. M. Email & Phone Number

Lebanon

Greater London, England, United Kingdom

• Elevated service quality and performance in the hospitality sector with specialized coaching
• Assisted recent graduates in discovering their distinct style while identifying strengths and addressing areas for improvement through customized training program
• Fostered empathy within teams to unite towards a shared objective: enhancing self-esteem through a warm and inviting atmosphere
• Drew on Real Life examples and Case studies to improve business thinking
• Engage in collaborative brainstorming sessions to exchange innovative ideas and values
• Focused on attaining the utmost level of guest satisfaction

Beirut, Beirut Governorate, Lebanon

• Supervised and ensured the facility's infrastructure, equipment, and systems were impeccably maintained.
• Enhanced the efficient use of space.
• Enforced and monitored, upheld health and safety standards.
• Guaranteed facilities meet all environmental laws and regulations.
• Prepared, allocated, and managed facility budgets with precision.
• Crafted and enforced security protocols to safeguard the facility

Doha, Qatar

• Brief housekeeping attendants' team up to 17 room attendants.
• Issued keys and supplies to housekeeping attendants for 47 floors.
• Registered notes and preferences and took proper action for 381 rooms.
• Attended daily meetings for 15 to 20 minutes and received special instructions.
• Inspected rooms up to 110 rooms and PA, including 7 F&B outlets, 11 meeting rooms, 1 spa, and 1 pool.
• Set out on reserve with accurate linen sort and count (281 rooms, 94 apartments)

Beirut, Beirut Governorate, Lebanon

• Guided a dedicated team of housekeeping professionals, including room attendants, laundry staff, and supervisors around 30 team members
• Crafted meticulous cleaning schedules to guarantee optimal coverage and prompt room turnovers.
• Established exceptional cleanliness standards for guest rooms, public areas, and service areas.
• Conducted inspections to uphold the highest standards of cleanliness and maintenance
• Checked the procurement and management of linens, cleaning supplies, and luxurious amenities.
• Implemented refined stock control measures to reduce waste and manage costs effectively.

Beirut, Beirut Governorate, Lebanon

• Optimized departmental budget allocation with strict control and follow-up.
• Established strong supplier relationships to secure best pricing.
• Promoted a positive work environment by eloquent communication, and recognition programs.
• Conducted thorough inspections of 203 rooms and public areas to guarantee adherence to quality standards.
• Assisted in human resources tasks to ensure consistent maneuver; retention of employees raised by 35%.
• Enhanced guest loyalty by personalized service during their stay, increased repeated guests by 11%.

Beirut, Beirut Governorate, Lebanon

• Ensured all bedrooms and common areas were impeccably serviced and cleaned each day.
• Maintained a plentiful supply of pristine linen, all in excellent condition.
• Conducted regular inspections of rooms for necessary repairs and refurbishments, ensuring timely maintenance.
• Collaborated with the Executive Housekeeper, promptly alerting them to areas requiring attention.
• Provided staff with dedicated coaching and training for optimal performance in their roles.
• Upheld strict chemical safety and Occupational Health & Safety standards and practices.

Beirut, Beirut Governorate, Lebanon

• Supervised employees in 4 floors, by 2 to 3 room attendants
• Ensured all common areas within 31 floors cleaned with accordance to hotel’s standards.
• Fitted to supervise 2 properties when needed, especially in high-season, (Metropolitan and Hilton).
• Prepared a snag list through tour observation and reported technical troubles to engineering department.

Beirut, Beirut Governorate, Lebanon

• Cleaned rooms up to 12 daily as checkout and occupied rooms
• Delivered guest and employee requests within a specific time range
• Conducted regular room inspections as per IHG standards for vacant and occupied rooms
• Helped in laundry for department and for guest laundry as per standards.

Beirut, Beirut Governorate, Lebanon

• Recorded and processed journal entries to capture all business transactions meticulously.
• Updated accounts receivable and issued elegant invoices.
• Managed accounts payable and conducted thorough reconciliations.
• Aided in the preparation of balance sheets, income statements, and other essential financial reports.
• Supported the review of expenses and payroll records with precision.
• Enhanced financial data in databases to maintain utmost accuracy.

Master'S Degree, Hospitality Administration/Management

Bachelor'S Degree, Hospitality Administration/Management