Mohamad O. M. Email & Phone Number

Lebanon

Greater London, England, United Kingdom

• Elevated service quality and performance in the hospitality sector with specialized coaching• Assisted recent graduates in discovering their distinct style while identifying strengths and addressing areas for improvement through customized training program• Fostered empathy within teams to unite towards a shared objective: enhancing self-esteem through a warm and inviting atmosphere• Drew on Real Life examples and Case studies to improve business thinking • Engage in collaborative brainstorming sessions to exchange innovative ideas and values• Focused on attaining the utmost level of guest satisfaction

Beirut, Beirut Governorate, Lebanon

•Supervised and ensured the facility's infrastructure, equipment, and systems were impeccably maintained.•Enhanced the efficient use of space.•Enforced and monitored, upheld health and safety standards. •Guaranteed facilities meet all environmental laws and regulations. •Prepared, allocated, and managed facility budgets with precision. •Crafted and enforced security protocols to safeguard the facility•Acted as the primary liaison (contractors)•Devised and executed comprehensive plans for emergencies•Implemented systems that elevate facility operations •Selected and assessed vendors' and contractors' terms and quality of service.

Doha, Qatar

• Brief housekeeping attendants' team up to 17 room attendants. • Issued keys and supplies to housekeeping attendants for 47 floors. • Registered notes and preferences and took proper action for 381 rooms. • Attended daily meetings for 15 to 20 minutes and received special instructions. • Inspected rooms up to 110 rooms and PA, including 7 F&B outlets, 11 meeting rooms, 1 spa, and 1 pool. • Set out on reserve with accurate linen sort and count (281 rooms, 94 apartments)

Beirut, Beirut Governorate, Lebanon

• Guided a dedicated team of housekeeping professionals, including room attendants, laundry staff, and supervisors around 30 team members • Crafted meticulous cleaning schedules to guarantee optimal coverage and prompt room turnovers.• Established exceptional cleanliness standards for guest rooms, public areas, and service areas.• Conducted inspections to uphold the highest standards of cleanliness and maintenance• Checked the procurement and management of linens, cleaning supplies, and luxurious amenities.• Implemented refined stock control measures to reduce waste and manage costs effectively.• Offered continuous training for housekeeping staff, focusing on cleaning techniques, safety protocols, and exceptional customer service• Ensured staff is proficient in using technology for housekeeping operations.• Ensured compliance with health and safety regulations and guidelines in housekeeping operations.• Maintained all necessary licenses and certifications for the housekeeping department

Beirut, Beirut Governorate, Lebanon

• Optimized departmental budget allocation with strict control and follow-up.• Established strong supplier relationships to secure best pricing.• Promoted a positive work environment by eloquent communication, and recognition programs. • Conducted thorough inspections of 203 rooms and public areas to guarantee adherence to quality standards.• Assisted in human resources tasks to ensure consistent maneuver; retention of employees raised by 35%. • Enhanced guest loyalty by personalized service during their stay, increased repeated guests by 11%. • Reduced store costs via effective linen and amenity strategies, led to 9% waste control and 4% cost savings. • Implemented preventative maintenance measures to reduce the need for costly replacements.• Streamlined allocation properly, resulted in 8% labor cost minus.• Maintained standard operating procedures to ensure effectiveness.• Implemented integrated pest management, collected data and facts helped in decision.• Planned daily, weekly, monthly tasks, as well as seasonal and occasions projects.• Set inspection schedule with pest controller for routine and high-risk areas inspection, (monthly, and trimonthly).• Hunted online reviews for up to 10 websites and took necessary actions for guests, management and team members. • Planned a monthly training calendar shaped according to personnel and business needs.• Monitored system, and checked all notes, preferences, and traces of 203 rooms, and public areas.

Beirut, Beirut Governorate, Lebanon

•Ensured all bedrooms and common areas were impeccably serviced and cleaned each day.•Maintained a plentiful supply of pristine linen, all in excellent condition.•Conducted regular inspections of rooms for necessary repairs and refurbishments, ensuring timely maintenance.•Collaborated with the Executive Housekeeper, promptly alerting them to areas requiring attention.•Provided staff with dedicated coaching and training for optimal performance in their roles.•Upheld strict chemical safety and Occupational Health & Safety standards and practices.•Guaranteed daily completion of attendance registers, adhering to statutory regulations.•Ensured a sufficient stock of cleaning materials is consistently available.•Maintained staff accommodation in a clean and well-kept state.•Monitored cleanliness standards of rooms through thorough daily inspections.•Attended to details with exceptional communication skills.

Beirut, Beirut Governorate, Lebanon

• Supervised employees in 4 floors, by 2 to 3 room attendants • Ensured all common areas within 31 floors cleaned with accordance to hotel’s standards. • Fitted to supervise 2 properties when needed, especially in high-season, (Metropolitan and Hilton).• Prepared a snag list through tour observation and reported technical troubles to engineering department.

Beirut, Beirut Governorate, Lebanon

• Cleaned rooms up to 12 daily as checkout and occupied rooms• Delivered guest and employee requests within a specific time range• Conducted regular room inspections as per IHG standards for vacant and occupied rooms• Helped in laundry for department and for guest laundry as per standards.

Beirut, Beirut Governorate, Lebanon

• Recorded and processed journal entries to capture all business transactions meticulously.• Updated accounts receivable and issued elegant invoices.• Managed accounts payable and conducted thorough reconciliations.• Aided in the preparation of balance sheets, income statements, and other essential financial reports.• Supported the review of expenses and payroll records with precision.• Enhanced financial data in databases to maintain utmost accuracy.• Compiled and submitted weekly and monthly reports with care.• Collaborated with senior accountants in the seamless preparation of monthly and yearly closings.

Master'S Degree, Hospitality Administration/Management

Bachelor'S Degree, Hospitality Administration/Management