1. Provide technical assistance and support to customers via phone, email or meetings.2. Develop a deep understanding of the company’s products and how they are used by customers.3. Stay updated on product changes, updates, and new features.4. Create and maintain technical documentation, FAQs, and user guides.5. Follow up with customers to ensure issues are fully resolved and provide additional support if needed.6. Provide training to customers and internal teams on product… Show more 1. Provide technical assistance and support to customers via phone, email or meetings.2. Develop a deep understanding of the company’s products and how they are used by customers.3. Stay updated on product changes, updates, and new features.4. Create and maintain technical documentation, FAQs, and user guides.5. Follow up with customers to ensure issues are fully resolved and provide additional support if needed.6. Provide training to customers and internal teams on product usage, best practices, and troubleshooting techniques.7. Experienced with the following brands:Panasonic & Blue Wiring Devices products.Siemens, Mitsubishi, and Himel Low Voltage products (MCB, MCCB, Contactors, etc.…)Brook Crompton Motors.8. Panasonic Seminar:Organized seminar on Panasonic Wiring Devices, inviting key contracting companies and distributors.Developed presentations, and gathered feedback to enhance product adoption.9. Blue Wiring Devices Development:Market research and study of competitors for all Wiring Devices brands in the market.Communicating with different Wiring Devices suppliers and choosing the most complied brand with the Egyptian market.Negotiation to get best prices based on market research. Show less

Responsibilities:1. Administrating and conducting Nestlé Facebook pages to help customers know about the products.2. Respond to customers' inquiries and get in touch with them through Facebook posts on the page.3. Also solving quality complaint issues of the customer to keep their trust.