The service guarantee management consists of two departments of customer assistance and service level management and they are responsible for the following duties:- Monitoring,evaluation,improvement and level management the Iran country's electronic payment network services - Monitor,evaluate,improve and manage the relief center Customers of the Iran country's electronic payment network

Vice President of Market and Business Development of Electronic Payment Company, Departments of Large Clients, Business Intelligence, Management of Projects, Contracts and Bills, Customer Club, Mobile Payment Gateway Applications (MPG), Marketing of Internet Payment Gateway (IPG), Marketing and VIP customer support has been formed, which consists of 30 human resources specialized in the fields of information technology, industrial engineering, marketing, computer engineering, legal and contractual experts, software programming engineering, and mathematical and statistical sciences.

In a simple sentence, the operations and customer support manager is the operational and executive department of Iran Kish Credit Card Company. Everything that is conceptualized in the business development unit of this company goes to the information technology unit for production, and then this unit is responsible for the implementation and delivery of this managed delivery and support and service to the customers.Operations management and customer support consists of two planning and control units in the company's head office consisting of 15 people and 31 operation and support representative offices of the company in 31 provinces consisting of 400 human resources personnel.Duties and responsibilities:-Retail marketing and installation of electronic payment tools (POS, IPG, MPG) in all cities of Iran for all banks that are parties to the company's contract-Performing preventive maintenance (PM) and emergency maintenance (EM) support operations for one million electronic payment instruments installed in all cities of Iran-Training and guidance in the use of electronic payment tools installed at the merchants' place by the company's technical technicians-Management and continuous training planning of more than 400 human resources , operation management and customer support-Continuous monitoring and control of the performance indicators of all provincial representative offices in the country -Holding and participating in regular and periodic monthly meetings with the senior managers of the contracted banks in the cities

About the project planning and control unit:The company's project planning and control unit consists of two departments, PMO and reports, and consists of 15 human resources with expertise in industrial engineering, civil engineering and mapping engineering, 3 of them in the head office in Tehran and the rest as unit representatives in the project workshops in other cities of Iran. They are working.Duties and responsibilities:- Centralization and coordination of company project management- Management of common resources for all company projects- Designing the company's project management system- Monitoring the implementation of the company's project management processes- Training the company's project management team- Coordination and centralization of communication throughout the project, including among the stakeholders of the company's projects- Cooperation and supervision in defining the structure of failure of works and project activities- Controlling, tracking and monitoring the physical and time progress of projects- Cooperation and supervision in the preparation of management reports and progress of projects

As my first work experience and as a production line expert, I was responsible for timing and balancing the production and assembly line of LG TVs in Shahab TV factory.