Mohammad Rahim Email & Phone Number

Maintained the inventory for all computer equipment databases.Remotely assisted laptops and desktop machines to all end users.Assist customers with basic to advanced hardware and software issues on a wide variety of machines, including Windows operating systems.Assists via Active Directory; reset passwords and applying policiesAdministered the upkeep of Remedy ticketing system, including recording, tracking and categorizing all telephone inquiries and e-mails, problem symptoms and status information to ensure proper resolutionAssists remote users in installing routers and activating VPN in accordance with agreed upon processes.Responsible for laptop and desktop configurationsUsing MS Outlook, enabled items, out-of-office message, email groups with rights, created PST folders, email accounts, and updated security patches.Supported several Xerox printers, copiers, fax machines and other various multifunctional products.Remotely assisted laptops and desktop machines to all end users.Assist clients with setting up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and softwareImplemented new software and upgraded existing software on customers workstationsPerformed both hardware and software installations for Dell products while doing major PC rollout.Performed Help Desk / PC Level I and Level II support for 500 users and clients.

PC Rollout and setup workstationDesktop deploymentResolve technical problems in a call center/help desk environment; resolve issues surroundinginstallation, usage, and training on softwareRemote Access Support

Windows NT/XP/Vista and Windows 7Mac SupportTCP/IP, Ethernet.Disaster recoveryAntivirus softwareActive Directory AdministratorPrinter Configurations/NetworkingNetworking (wiring, routers, switches, wireless configuration)Backups and Imaging

Provide first level technical support and problem resolution to all employees both in house and remote. Provide technical support for the LAN in the company and troubleshootConduct Installation and configuration hardware and software Configure and install workstations, laptops, printers, and scanners. Responded to users on "How to Questions" involving several MS Window applications Performed both hardware and software installations for Dell products while doing major PC rollout. Installed and configured various network printers with TCP/IP addressing. Upgraded various Dell laptops and desktops to the latest patches and Antivirus software.Telephone Support for local and remote users Network Connectivity issuesAdministered processing for both Windows 2003 workstations and Windows 2003 servers.Maintained the inventory for all computer equipment databases.

Bs, Computer Engineering Technology

Bachelor, Computer Engineering Technology