Mohammad Riaz Email & Phone Number

• 10+ years of experience in providing IT services and support for large enterprises like Dubai Holding, Tecom and Dubai Properties.• Experience in serving as a point of contact for Dubai Properties IT team as a shared IT service provider of Dubai Holding Group.• Providing Level-2/3 support and troubleshooting to resolve issues.• Strong technical knowledge of IT Infrastructure products like SCCM, Active Directory, DNS, DHCP and VMware.• Proficient in Microsoft SCCM administration including installation and deployments of applications and OS to the clients.• Performing system upgrades including service packs, patches, hot fixes and security configurations.• Developed and maintained technical and operational documentation.• Gathering IT requirements for new site offices and set up the new office by coordinating with relevant departments.• Championed a managed print solution initiative that has reduced printer faults and increased operational efficiency and brought down cost of operation in terms of paper and cartridges.• Engaged in selecting the IT service desk management solution.• Evaluating and selection of end user computing devices.• Planned, coordinated and supervised technology deployment projects like OS upgrade, file server migration and office move.• Implemented audio/video solutions for the business.• Assessing IT requirements of the organization in terms of software, hardware and other peripherals/ products, and coordinating with procurement of the same. • Experienced in implementation of policies, procedure and standards.• Preparing project charter and project plan for the IT solutions implementation.• Cohesive team player with Fast Learning Curve along with strong analytical, problem solving, planning, organizational, communication & interpersonal skills