Mohammad Rona Email & Phone Number

Aalborg, Dk

København, Hovedstaden, Danmark

Medlem af Folketinget for Moderaterne (M) - Valgt i Nordjylland.Ordførerskaber: Udlændinge - og integrationIndfødsretSKAT

Randers, Midtjylland, Danmark

Responsible for the following key areas: • Budget planning• Operation• KPI management & optimization• Management of 16 talented colleagues• In-house projects• HR• Change managementI'm part of the management team.I refer to our CEO

Århus Området, Danmark

Gone are the days of a telephone interviewer flipping through the pages of a paper questionnaire and scribbling down answers. New techniques – like Computer-Assisted Telephone Interviewing (CATI) – have made phone surveys easier, more repeatable, and more sophisticated, allowing researchers to provide you with better data than ever before.I lead our two call centers and the organization of the call centers are as follows:The organization in Denmark:125 interviewers5 supervisors1 operation manager1 recruiting and HR consultantThe organization in Norway:60 interviewers3 supervisors1 field managerKey areas:- Strategic and tactical responsible for our two call centers in Aarhus and Stavanger- Development of call centers- Budget and KPI development- Personel management- Long distance managementAWARD: Winner of ”Smart Operation” 2018- Development of an intern management cockpit in Power BI, where the management can follow our key figures smart and easy, and a dashboard from Plecto as a performance management tool for our interviewers.

Aalborg

I aim to spot teams and managers in need of training and mentoring in relation to fulfilment of set targets and budgets in our three channels (via COPC); Backoffice, telemarketing partners, and call centers with more than 500+ employees.Key areas: • Development of training manuals for teams and team managers • Training in sales, customer experience, conflict management, and churn/retention • Educate and train in new processes in relation to implementation of a new CRM system.

Málaga Area, Spain

TMPO is an international telemarketing provider which has locations in Silkeborg, Aarhus, Berlin, and Málaga.The company offers among other things sales to new customers and booking of meetings. The company has 350 employees across the locations. Strategic and tactical role with responsibility for operation, finances, sales and staff of 45 salespeople and two team managers.I was also responsible for various projects in the field of NGO and banking/insurance for the Danish, Swedish, and Norwegian teams.Key areas:- Sales follow-up and follow-up on key figures- Coaching and sales training of employees and team managers- Quality check of outgoing calls- Key account management of our Danish, Swedish, and Norwegian corporate clients.

Aalborg

I worked with three different areas in customer service, sales, budget planning, churn, and customer experience. 2012-2013 – Responsible for an operations team:Responsible for daily operation, sales budgets, and performance development of 15 employees.The main task was to service our private customers by telephone and by e-mail.2013-2014 – Responsible for our retention team/churn:The primary task of the team was to retain and service the customers, who wanted to cancel their subscriptions to mobile, mobile broadband, and/or broadband. 2014-2015 – Responsible for our outbound, retention & sales team:The primary task of the team was to increase the customer base in the private sector, secure a high customer satisfaction (NPS), and meanwhile offer existing customers new and efficient solutions in mobile telephony, broadband and mobile broadband.Key areas:• Operational management of employees in the age of 21-56 years with focus on high work moral and efficiency.• Management of 10.000 outbound B2C calls per month• Management of 20.000 inbound B2C and B2B calls per month• KPI follow-up on sales, customer satisfaction, and churn KPI

Aalborg

Tactical and operational responsible for sales, customer experience (NPS), and performance management in our call center.Key areas:• Day-to-day management of employees with focus on high work morale.• Management of 100.000 inbound B2C and B2B calls per month.• Transform strategies, policies, and goals to action in own department.• KPI follow-up on sales, customer satisfaction, and service goals. • Internal and external recruiting.• Focus on optimization of tasks and processes in customer service.

Copenhagen Area, Denmark

Sales and service to our B2B and B2C customers.Key areas: • Additional sales and cross-selling to new and existing customers.• Ad hoc assignments. • Conducting whiteboard meetings.• Induction training of new co-workers.

Bachelor'S Degree, Graduate Diploma In Business Administration/Organisation & Ledelse (Hd 2. Del)

Organization and leadership/management: - Change management - Tactical and strategic management - LEAN - Organizational strategy - HRM.

Ap In Financial Management, Finans, Generelt

In my trainee period I was on the staff of the headquarters of Amagerbanken, and I worked with the following subject areas: - Personal.