Mohammad Rona Email & Phone Number

Aalborg, DK

København, Hovedstaden, Danmark

Medlem af Folketinget for Moderaterne (M) - Valgt i Nordjylland.Ordførerskaber: Udlændinge - og integrationIndfødsretSKAT

Randers, Midtjylland, Danmark

• Responsible for the following key areas:
• Budget planning
• Operation
• KPI management & optimization
• Management of 16 talented colleagues
• In-house projects

Århus Området, Danmark

Gone are the days of a telephone interviewer flipping through the pages of a paper questionnaire and scribbling down answers. New techniques – like Computer-Assisted Telephone Interviewing (CATI) – have made phone surveys easier, more repeatable, and more sophisticated, allowing researchers to provide you with better data than ever before.I lead our two.

Aalborg

• I aim to spot teams and managers in need of training and mentoring in relation to fulfilment of set targets and budgets in our three channels (via COPC); Backoffice, telemarketing partners, and call centers with more.
• Development of training manuals for teams and team managers
• Training in sales, customer experience, conflict management, and churn/retention
• Educate and train in new processes in relation to implementation of a new CRM system.

Málaga Area, Spain

TMPO is an international telemarketing provider which has locations in Silkeborg, Aarhus, Berlin, and Málaga.The company offers among other things sales to new customers and booking of meetings. The company has 350 employees across the locations. Strategic and tactical role with responsibility for operation, finances, sales and staff of 45 salespeople and.

Aalborg

• I worked with three different areas in customer service, sales, budget planning, churn, and customer experience. 2012-2013 – Responsible for an operations team:Responsible for daily operation, sales budgets, and.
• Operational management of employees in the age of 21-56 years with focus on high work moral and efficiency.
• Management of 10.000 outbound B2C calls per month
• Management of 20.000 inbound B2C and B2B calls per month
• KPI follow-up on sales, customer satisfaction, and churn KPI

Aalborg

• Tactical and operational responsible for sales, customer experience (NPS), and performance management in our call center.Key areas:
• Day-to-day management of employees with focus on high work morale.
• Management of 100.000 inbound B2C and B2B calls per month.
• Transform strategies, policies, and goals to action in own department.
• KPI follow-up on sales, customer satisfaction, and service goals.
• Internal and external recruiting.

Copenhagen Area, Denmark

• Sales and service to our B2B and B2C customers.Key areas:
• Additional sales and cross-selling to new and existing customers.
• Ad hoc assignments.
• Conducting whiteboard meetings.
• Induction training of new co-workers.

Bachelor'S Degree, Graduate Diploma In Business Administration/Organisation & Ledelse (Hd 2. Del)

Organization and leadership/management: - Change management - Tactical and strategic management - LEAN - Organizational strategy - HRM.

Ap In Financial Management, Finans, Generelt

In my trainee period I was on the staff of the headquarters of Amagerbanken, and I worked with the following subject areas: - Personal.