Mohammad Ruzlan Islam Email & Phone Number

Guelph, Ontario, Canada

- Compiled and analyzed data over time to forecast sales trends.- Reviewed past sales data to determine trends in productivity.- Prepared and created new accurate reports using data from internal and external sources.- Evaluated third-party data to determine best practices for the Company’s success.- Presented actionable sales information and insights to.

Ontario, Canada

• Develop sales strategies, leveraging a combination of industry knowledge & expertise, market analysis and various in-house and external technologies to drive revenue
• Generating new business opportunities through qualification of customer needs, providing DELL’s value proposition, detailed product information and pricing estimates based on individual client needs
• Proactively engaging with new whitespace clients and working with senior sales and leadership team to develop close relationships with prospects and customers to understand their unique business needs
• Keeping informed of industry changes, new products, services and other items of interest to customers by attending various internal and external panel discussions, customer engagements, industry events and webinars
• Actively support Account managers with respect to sales closure and after sales support for both Federal and Commercial clients
• Take on leadership role and train new personnel on internal Dell sales tools and customer relationship management skills

Bangladesh

• Solved client-sided technical issues regarding Airtel’s in house applications
• Executed Customer Service skills through phone, email and chat
• Received top customer remarks through surveys due to streamlining customer service experience
• Improved communication skills and personalized customer experience

Dhaka, Bangladesh

• Created a database management system for a local clinic.
• The SDLC process was adhered to when developing the new system, with quality checks every week in order to ensure no regressions occurred in the software.
• Used automation to ensure the reliability and robustness of the data entry process and the record query processes.
• Provided technical support for our system by writing a user guide and also providing training to staff on how to use it adequately.
• Less staff needed for data entry meant that the system led to reduced financial costs of almost 10% from the previous year.