Mohammad Ruzlan Islam Email & Phone Number

Guelph, Ontario, Canada

- Compiled and analyzed data over time to forecast sales trends.- Reviewed past sales data to determine trends in productivity.- Prepared and created new accurate reports using data from internal and external sources.- Evaluated third-party data to determine best practices for the Company’s success.- Presented actionable sales information and insights to team members and management.- Gathered and analyzed data in order to understand problems and address them proactively.

Ontario, Canada

• Develop sales strategies, leveraging a combination of industry knowledge & expertise, market analysis and various in-house and external technologies to drive revenue• Generating new business opportunities through qualification of customer needs, providing DELL’s value proposition, detailed product information and pricing estimates based on individual client needs• Proactively engaging with new whitespace clients and working with senior sales and leadership team to develop close relationships with prospects and customers to understand their unique business needs• Keeping informed of industry changes, new products, services and other items of interest to customers by attending various internal and external panel discussions, customer engagements, industry events and webinars• Actively support Account managers with respect to sales closure and after sales support for both Federal and Commercial clients• Take on leadership role and train new personnel on internal Dell sales tools and customer relationship management skills

Bangladesh

• Solved client-sided technical issues regarding Airtel’s in house applications• Executed Customer Service skills through phone, email and chat• Received top customer remarks through surveys due to streamlining customer service experience • Improved communication skills and personalized customer experience

Dhaka, Bangladesh

• Created a database management system for a local clinic.• The SDLC process was adhered to when developing the new system, with quality checks every week in order to ensure no regressions occurred in the software.• Used automation to ensure the reliability and robustness of the data entry process and the record query processes.• Provided technical support for our system by writing a user guide and also providing training to staff on how to use it adequately.• Less staff needed for data entry meant that the system led to reduced financial costs of almost 10% from the previous year.