Mohammad Saed Email & Phone Number

United Arab Emirates

2018 – till now: Product Manager, Brother International Gulf (FZE) Dubai - UAE. Responsibilities include: • Product planning of Labeling machine, Mobile printers, Scanners & Office printers. • New product development by identifying new product opportunities through market research and competitive analysis over MENA region. • Range and SKU management for MENA region. • Manage product names, colors, pricing, GP of new products in line with category/brand strategy. • Prepare and recommend product discontinuance strategy. • Monitor product sales for MENA region. • Manage the complete product life cycle.• Interact with various internal teams, Marketing, Sales & Brother Japan Product Planning teams.• Provide support for all product related to our distributors over MENA region, Turkey and South Africa.

United Arab Emirates

Responsibilities include: Learn and become an expert on existing technology.• New product launches – present and demonstrate new products to senior management.• Promotional planning and implementation and participation in events and exhibitions.• Manage the implementation of new features to existing technical integrations.• Troubleshooting, resolving, and responding to 2nd level support issuesWork with product and development teams to help establish, improve and implement standards, processes and procedures.• Build and execute test plans, test scenarios and test cases in alignment with business requirements.• Meet end users to understand pain point and provide right solution over MENA region.

Dubai

2014 – 2015: IT Sales Account manager, ALMOE Digital Solutions - UAE. Responsibilities include: • Develop new customers, making good relationship and study their requirements. • Prepare presentation for our products and make demo sessions front of clients. • Study the product very well and technically as well to be able to speak sales language and technical language. • Do IT solutions, like Document management system and print management system etc. • Handling products like scanners, Computers, Workstations, Plotters, printers and servers etc. • Selling major brands like IBM, Microsoft, HP, Epson, Epson, Brother, etc. • Follow up with clients after sales and taken serious actions if necessary. • Mainly handling all Governments sector. • Do training sessions for all clients.

Ajman

Responsibilities include troubleshooting Internet issues with DSL, GPON, WIMAX technologies by following diagrams and procedures to repair a fault, resolving Domain names, email clients, webhosting problems and routers configuration with customers. Provide content, product, or services. Development, maintenance, support and market the content, product or services. Maintain an information portal where subscribers can view and understand the modalities of the service.

Palestine.Modeled, design and developed a Training Management System for using Oracle 10g. This project serves 20 branches of the university to managing and organizing training courses and certificates, including the information of trainers and trainees. Developed a system based on Oracle 10g for the Human Resources that stores information regarding employees, tracks the attendance, schedules annual vacations of the employees of all the departments.2010: Software engineer, Engineering Association, Ramallah, PalestineModeled, designed, and developed an archive system for the Engineering Association in Ramallah. This included creation of forms for controlling the data and providing interface for manager's interaction. Stored procedures, triggers, and views were used to provide required functionality. Presented this system in ITSAF and it was one of the top recognized projects. 2005 - 2008: Maintenance Support, Computer Store, Tulkarm, PalestineEstablished private business and worked in self-owned small-size company providing IT services including computer maintenance Hardware, Software (Windows, Macintosh, Linux), Networking and routers configuration.