Oversaw regional first mile logistics operations, ensuring efficient and timely collection of shipments from partners and stores. Managed and optimized processes to improve productivity and reduce operational costs. Coordinated with various departments to align operations with company goals. Monitored performance metrics, implemented continuous improvement strategies, and ensured compliance with company policies and industry regulations. Addressed and resolved operational issues, managed resource allocation, and maintained high standards of service quality. Built strong relationships with partners and internal teams to enhance operational efficiency and achieve delivery targets.

Tracked and trended productivity within the department, implementing continuous process improvements. Ensured daily inventory tasks were executed, maintained inventory levels for order fulfillment, and addressed inventory inquiries. Designed enhancements to performance, work quality, and adherence to company policies and procedures. Collaborated with key accounts and sales managers to align processes between the workforce and the field. Managed customer complaints, rectified product and service issues, and planned, organized, and monitored resources for efficient use of labor, equipment, and materials. Achieved order processing and delivery time targets through smooth warehouse operations and built customer retention and satisfaction by delivering top-quality service.

Responsible for managing inbound and outbound operations, driving continuous improvement initiatives, and ensuring seamless coordination with other departments. Led the operations team through the entire process from order processing to shipment handover, maintaining high standards of packing quality and accuracy. Oversaw the timely collection and delivery of shipments, managed stock accuracy, and generated regular sales reports for management. Also responsible for training new staff, maintaining a clean and safe warehouse environment, resolving customer complaints, and adhering to dispatch protocols. Acted as a backup for the warehouse supervisor and ensured the safe use of all MHE.