Customer Management | Biiling | CAF Activation with KYC and NEFT Activation | Cash Management | Center Up Keep | Stock Management.Ensuring Stock Delivery to 20 Distribution Points within TAT across Kashmir Valley & Ladakh. Ensuring last mile delivery of orders through Courier/Self Pick up Mode to all Modicare Consultants across Kashmir & Ladakh. In charge inventory of stock in and out at the Modicare Store in Srinagar. Upholding 0% variation Cash/UPI/Card & Trade Wallet with day end report. Undertaking store administration duties such as C&F, staff and managing store budgets and updating financial records. Delivering excellent service to walk in customers to ensure high levels of customer satisfaction. Appearance of MSC & ensure Display of updated information & offers. Ensuring 100% Compliance in Monthly/Yearly Audits of Stock Position. Maintaining inventory levels and replenishing of stock as per the sale trend. Ensuring that the billing area, training hall etc. are updated with the current communications or posters.Coordinating with the stakeholders in organizing trainings and events at the locations.Handling of KYC, Inbound and Outbound calls.Ensuring timely receiving of stocks (GIT)in supply chain and in case of discrepancy update Centre Manager and Intimate WH.Control and monitor non invoiced products movements through Challan.

Daily SE Performance Reports. Weekly Closing Data to be compiled. Claims to be submitted and processed within timelines. Support to the Sales Executives. Monthly Performance reports, Beat Wise, SE Wise, Dealer Wise and Hawker Wise. Daily Allocation of Stock and Daily Day end to be done as per invoices. Maintaining of Engagement programs data and drafting them within the timelines. Proper distribution of Gifts, Incentive Cheques withing SE’s and Dealers.

Mobilizing the Srinagar areas to acquire eligible candidates for the training course. Counselling of the candidates and their parents to provide journey plan of a candidate with benefits. Training the candidates for 8 Hours in a day for 5 Months in a training room by lectures and PPT according to planogram set by DDU-GKY. Retention of the candidates in a batch should be 75% and maintaining attendance by 70%. On Job Training to be provided for 1 month to the candidates with a tie up with local employers. Responsible to provide a job to a candidate within or outside state. Minimum 6 months Job Retention of a candidate to release his post job placement fund.

Maintained rapport with approx. 800 Corporate Clients across Kashmir Region and QRC management handling. Provide excellent Customer Service Support in terms of Provisioning to maintain a positive reputation for the business. Participate in one-on-one meetings with clients to explain services to guide their choices. Responsible for keeping the Churn target less than 2% of whole postpaid base of Kashmir Region. Grow the business by identifying new sales and promoting new Products to prime clients. Responsible for consolidation of Retention Reports month wise. Monitor and assess the activities of our competitors to proactively satisfy and retain our clients. Extra care for UHV & VVIP (Ultra High Value) Customers by providing dedicated support by agents

Managing all front-end company activities so that the organization runs as smoothly as possible. Handling of cash and bookkeeping duties Coordinate with other departments, and deal with customer service queries, requests, and complaints. Ensures that retail products are stocked. Ensuring Sales Targets. 100% compliance on tagging requests in Oracle Based CRM & Activation of Postpaid in ISMS.