Mohammad Sajjaduddin Email & Phone Number

• Design and develop ServiceNow applications, modules, workflows, and forms based on business requirements and best practices.• Customize and configure ServiceNow modules, including Incident Management, Change Management, Problem Management, and Service Catalogue, to meet specific business needs.• Collaborate with cross-functional teams to gather requirements, analyze business processes, and propose innovative solutions using the ServiceNow platform.• Create and maintain technical documentation, including system design specifications, test plans, and user manuals.• Perform ServiceNow platform upgrades, enhancements, and integrations with third-party systems as needed.• Conduct thorough testing and debugging of ServiceNow applications to ensure functionality, stability, and performance.• Provide ongoing support and maintenance of ServiceNow applications, troubleshoot issues, and resolve incidents and service requests.• Stay up-to-date with the latest ServiceNow releases, features, and functionalities and evaluate their potential impact on the organization.• Collaborate with administrators and other developers to establish development standards, guidelines, and best practices for ServiceNow platform usage.• Configuration and customization of ITSM application, Service portal and other application using Business Rules, Client Script, UI Policies, UI Actions, Access Control Lists, Dictionary Overrides, and Scheduled Jobs based on client requirement.• Creating Update Sets, Import Sets and Transform Maps to move customizations or between different environments of ServiceNow.• Experience working with email notifications, reports and homepages.• Worked on schedule jobs to automate the required tasks, Outbound Integrations via REST and SOAP • Inbound Integrations via Scripted REST API and Table API