* Leadership and Operations:- Lead a team of 14 IT Support members, overseeingoperations across 12 sites.- Run day-to-day IT operations ensuring smooth functionalitywithin the educational environment.* Recruitment and Team Development:o Conduct interviews and shortlist new staff, activelyparticipating in recruitment panels for both internal andcross-functional teams.- Design and implement training sessions to equip teammembers with the latest knowledge and skills, fosteringcontinuous professional development.- Provide specialized training to entry-level employees,ensuring alignment with team standards.* Project Management:- Lead additional projects as assigned by the ServiceDelivery Manager, including the successful implementationof Diagnostic Tests.- Design and control project schedules, ensuring efficientprogress and completion.* Strategic Planning and Presentation:- Develop and implement strategic solutions, introducing ITtools to minimize task duration and enhance overallefficiency.- Prepare and deliver presentations to update seniormanagement on project progress, emphasizing the project'svalue.* Client Relations:- Liaise with clients to determine project objectives, ensuringalignment with client expectations.- Ensure deadlines are met, maintaining a commitment toproject timelines and deliverables.* Operational Excellence:- Implement standardized procedures for IT operations,resulting in increased efficiency and reduced responsetimes.- Streamline communication channels to enhancecollaboration among team members and improve overallworkflow.* Innovative Solutions:- Spearhead the introduction of innovative IT solutions,optimizing processes and contributing to the continuousimprovement of services.

* Leadership and Team Development:- Led and mentored the Technical Support Team, fostering aculture of continuous improvement and professionaldevelopment.- Conducted scheduled staff reviews, providing constructivefeedback to enhance team performance.* Operations and Quality Control:- Monitored ticketing queues for all managed sites, ensuringtimely resolution of IT issues.- Assisted in daily goals, conducted quality control measures,and reduced errors to enhance operational efficiency.* Team Oversight and Ad-Hoc Responsibilities:- Oversee day-to-day functions of the team, ensuring tasksare carried out with precision and efficiency.- Successfully managed ad-hoc tasks assigned by Alefmanagement, showcasing adaptability and versatility in therole.

* Comprehensive IT Operations Management:- Managed all IT operations across 16 sites within the ADECproject, ensuring seamless functionality of the ITinfrastructure.* Project Support and Scope Understanding:- Provided pre-sale support by understanding project scopes,contributing to accurate project planning and execution.* Post-Sale Support and Equipment Testing:- Conducted thorough testing of new IT equipment post-installation, ensuring optimal functionality and performance.- Followed up on installed IT equipment to guarantee long-term efficient operation.* Vendor Coordination:- Coordinated with vendors (MDS, Hitachi, Al Futtaim, Xerox,AVAYA, Epson, Cisco, and HP) on device implementationprojects, ensuring adherence to installation requirements.* Data Analysis and Recommendations:- Performed data analysis, providing valuable insights andrecommendations to achieve set goals, contributing tostrategic decision-making.

● Proposing technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.● Training junior members of the IT team.● Installing software and operating systems on computers.● Resolving virus and malware issues with a 100% success rate.● Resolving computer hardware and software, printing, installation, word processing, email and operating systems issues.● Restoring data, operating systems, files, documents and drivers.● Setting up and configuring hardware and software on equipment.● Repaired and replaced hardware.● Ordering necessary supplies and parts to repair malfunctioning hardware.● Resolving technical support inquiries.● Setting up equipment for employees, including installation of cables and hardware.● Ensuring network, system and data availability and integrity through preventative maintenance and upgrades.

● Testing and implementing new technology-based global.● Translating business goals, feature concepts and customer needs into prioritized product requirements and use cases.● Leading communication with stakeholders regarding product goals and progress made.● Distributing and overviewing daily tasks performed by other team members.

● Resolving computer hardware and software, printing, installation, word processing and operating systems issues.● Repairing and replacing of hardware.● Maintaining accurate hardware and software inventories.