Provided exemplary academic support programs and services that enrich the learning experience of undergraduates within an engaging and welcoming environment • Demonstrate proficiencies in a high-volume environment providing 2500 students and visitors with informative details about the campus and departmental activities and directing customers to appropriate personnel • Mentorship: Includes training new employees on all department software and protocol, and communicating between… Show more Provided exemplary academic support programs and services that enrich the learning experience of undergraduates within an engaging and welcoming environment • Demonstrate proficiencies in a high-volume environment providing 2500 students and visitors with informative details about the campus and departmental activities and directing customers to appropriate personnel • Mentorship: Includes training new employees on all department software and protocol, and communicating between management and employees about any recurring problems. Held 7-hour orientation for new hires and returning student employees. Leading monthly meetings between small groups of 5-6 employees, and discussing monthly plans and changes. Planned schedules for 32 employees for the semester. Show less

Worked with software engineers and developers to create fraudulent application search tools • Act as interim product owner for team and took on all tasks of the product owner including but not limited to creating user stories, updating the internal release document, and presiding over meetings with stakeholders • Assisted product developers on a $20 million project to update code in multiple platforms and applications • Work with team to use multiple information databases to… Show more Worked with software engineers and developers to create fraudulent application search tools • Act as interim product owner for team and took on all tasks of the product owner including but not limited to creating user stories, updating the internal release document, and presiding over meetings with stakeholders • Assisted product developers on a $20 million project to update code in multiple platforms and applications • Work with team to use multiple information databases to develop phone verification and email verification services• Work with team to organize all of Equifax agile systems into a standardized process that the entire company uses. Includes meeting with agile coaches across departments and organizing varying information into consistent documentation• Created product development life cycle documentation in order to review and make process more efficient Show less