Mohammad Sayedur Rahman Email & Phone Number

Worked in GKN Driveline as junior engineer in quality department during my internship periodWorked in Haldia petrochemicals as piping foreman where supervised the platform structural work in relates of pipingWorked in BPO convergence as a customer service executiveHandled call & email of end customers and resolved their queriesHandled client query and aim to get almost 98% acceptance from usersHaving good communication skillsHandled and coordinated client facing rolesActively looking for a new job

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  It Helpdesk Engineer

  Nityo Infotech

  Apr 2021 - Apr 2022 - Gurugram, Haryana, India

  Client Interaction and Issue Resolution• Engaged with clients to address and minimize complaints related to software functionality or areas of frequent concern.• Conducted discussions with clients to determine steps for complaint reduction and improvement strategies.Supporting Multiple Teams• Resolved inquiries from various teams regarding ticketing and chat software, ensuring smooth workflow processes.• Assisted in clarifying work procedures and addressing queries related to the ticketing system.Software Management and Client Communication• Managed ticketing software operations, including handling client calls, emails, and overseeing chat processes as needed.• Communicated effectively with clients to understand their requirements and ensure their satisfaction with services provided.Data Analysis and Reporting• Utilized MS Excel to prepare reports and summaries based on client-specific needs.• Compiled data to analyze trends and identify areas for improvement in service delivery.Employee Training• Conducted training sessions for new hires to familiarize them with organizational procedures and meet client expectations.• Ensured new hires understood the organization's goals and their role in achieving them.