Duties/Responsibilities: # Create an environment oriented to trust, open communication, creative thinking and cohesive team effort. # Provide the team with a vision of the project objective. # Motivate and inspire team members.# Coach and help develop team members and help resolve dysfunctional behavior. # Facilitate problem solving and collaboration. # Strive for team consensus and win-win agreements.# Ensure discussions and decision lead toward closure. # Monitoring website of data update. (Lecture Publication and Education Today) # Monitoring ERP system# Provide training of OMICON application, Approval Management and ERP# Deal with Database management team to complete the ERP solution project# Escalating problems to senior managers and help to establish implementation standards# Provide user training on new solution and create user manual.# Assist and mentor new team members as assigned. Project: BoiBazar.com (Call Center)# Develop objectives for the call center’s day-to-day activities # Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) # Provide training to personnel to maintain high customer service standards # Monitor and improve ordering, telephone handling and other procedures # Evaluate performance with key metrics (accuracy, call-waiting time etc.)

Duties/Responsibilities: # Manage and monitor all activities of a call center on a daily basis.# Ensure customer inquiries are answered promptly.# Assist and support call center staff in handling customer traffic.# Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) # Assume responsibility of budgeting and tracking expenses # Hire, coach and provide training to personnel to maintain high customer service standards # Monitor and improve ordering, telephone handling and other procedures # Evaluate performance with key metrics (accuracy, call-waiting time etc.) # Process monthly reports for submission to upper management# Manage, upgrade and update customer databases. (CRM)# Review results with management and identify training needs. Department: Implementation (Strengthening of Seed Monitoring System of EQSSP of Bangladesh Agricultural Development Corporation (BADC),)# Deal with Database management team to complete the Seed Monitoring System# Escalating problems to senior managers and help to establish implementation standards# Provide user training on new solution and create user manual.