Managed a team of as many as 12 members. Responsibilities included hiring, firing, mentoringand conducting quarterly performance evaluations.- Invoiced customers weekly.- Maintained database of active customers which included their receivablesand customer profile history.- Assisted with the on-boarded of strategic accounts by developing custom invoices andreporting.- Liaised with A/R, A/P, Audit and Legal to capture and define reporting needs based on ouranalysis of informational and statutory requirements.- Worked with lead developers and deliver solutions for informational and statutory reporting.- Supervised the maintenance of the MIS portal used by the franchisor and franchisees managetheir AR, AP and customer profiles.- Participated in the departments’ annual budgeting exercise.

Handled all strategic accounts:- Performed needs assessments.- Prepared customer proposals.- Supervised the on boarding of new accounts.- Identified upsell opportunities.- Adapted Agile methodologies and migrated from waterfall to (Water- Scrum – Fall) and then toScrum/XP.- Prepared storyboards for use when working with development team leads to create detailedspecifications.- Hosted specification reviews and made revisions in an iterative manner until signed off by stakeholders.- Defined project timelines and budgets and presented them for approval.- Kept abreast of Client’s strategic goals and corporate objectives, and modified Outsource’sofferings to cater to their changing needs.- Pre-emptively identified issues and prepared contingency plans

-Setup an in-house software wing as a standalone software vendor.- Hired and put in place a team comprising developers, QA/QC personnel.- Identified, bid and contracted clients in the US.