Mohammad Shahed Email & Phone Number

Dhaka, Bd

Dhaka, Bangladesh

- Provided technical support to customers through various channels such as ticketing systems, email, live chat, remote desktop, etc.- Troubleshoot issues with customers' websites when our products were not functioning correctly by performing code customizations (hotfixes).- Offered technical advice and conducted User Acceptance Testing (UAT) on our products and customer websites to identify functionality and usability problems.- Escalated technical issues that could not be resolved by the Technical Support Team to the development team with appropriate priority levels.- Provided step-by-step guidance to customers to resolve technical problems when direct access to their websites was not available.- Informed customers about our Plugins and ensured they had a thorough understanding of our solutions from our support teams.- Created accurate and timely reports and documentation as required.

- Successfully completed multiple front-end development projects on a freelance platform for clients from diverse industries.- Collaborated remotely with a cross-functional team of designers, developers, and project managers to deliver high-quality service.- Maintained effective communication with clients and team members to ensure timely delivery of projects and exceeded their expectations.

Chittagong

- Proficient in building responsive and accessible web interfaces using HTML, CSS, and JavaScript.- Experienced in developing dynamic and efficient UI components with React.- Skilled in collaborating with cross-functional teams and implementing design systems to create visually appealing websites.