Mohammad Shaheed Rahman Email & Phone Number

Dhaka, Bangladesh

TripNest Limited sets the standard for travel excellence, offering meticulous attention to detail and personalized service. Specializing in Visa processing, air ticketing, and comprehensive land packages, we curate seamless journeys tailored to each client. Committed to understanding individual preferences, we optimize every aspect of the travel experience. Trust us to transform your vision into a meticulously planned adventure, ensuring unparalleled satisfaction at every destination… Show more TripNest Limited sets the standard for travel excellence, offering meticulous attention to detail and personalized service. Specializing in Visa processing, air ticketing, and comprehensive land packages, we curate seamless journeys tailored to each client. Committed to understanding individual preferences, we optimize every aspect of the travel experience. Trust us to transform your vision into a meticulously planned adventure, ensuring unparalleled satisfaction at every destination. Crafting journeys with care and precision. Show less

Dhaka, Bangladesh

• Exceeded the quota by 15% by handling an average of 150+ calls per day with courtesy and competence.• Connect with clients through various channels to create loyalty and ensure effective interaction.• Delivered prompt customer support with a professional, friendly, and patient attitude that enhanced customer satisfaction and retention.• Produced customer insight reports and efficiently input over 12,000 units of sensitive and secure data.• Mentored new hires on company… Show more • Exceeded the quota by 15% by handling an average of 150+ calls per day with courtesy and competence.• Connect with clients through various channels to create loyalty and ensure effective interaction.• Delivered prompt customer support with a professional, friendly, and patient attitude that enhanced customer satisfaction and retention.• Produced customer insight reports and efficiently input over 12,000 units of sensitive and secure data.• Mentored new hires on company specific policies, procedures, and compliance guidelines and evaluated their proficiency and conformity.• Administer payment and generated monthly sales reports cross-referencing with managerial oversight.• Received a 5-star customer satisfaction rating through voice, chat, and email communications. • Actively listened, proficiently diagnosed, and effectively resolved nontechnical issues assisting users through step-by-step solutions with precision and empathy.• Politely addressed any customer’s complaints, escalating to management when necessary. Show less

Dhaka, Bangladesh

• Collaborate closely with the marketing team to strategize and implement advertisements andpromotional initiatives.• Proficient content creator specializing in visual effects, delivering distinctive graphic designs.• Managed a diverse portfolio of accounts.• Facilitates client communication to execute designs according to their preferences.• Providing support and managing customer inquiries and concerns.• Contributing to special promotional activities… Show more • Collaborate closely with the marketing team to strategize and implement advertisements andpromotional initiatives.• Proficient content creator specializing in visual effects, delivering distinctive graphic designs.• Managed a diverse portfolio of accounts.• Facilitates client communication to execute designs according to their preferences.• Providing support and managing customer inquiries and concerns.• Contributing to special promotional activities, coordinating inventory procurement, and supervising delivery logistics. Show less

Tourism & Hospitality Management, Tourism & Hospitality, 72.71

Activities and Societies: sports, arts, cultural groups, professional organizations, volunteering, hobby clubs During my studies.

Bachelor Of Architecture - Barch, Architecture, 3.56