Mohammad Shoaib Email & Phone Number

Solutions Expert | AtomChat (Communication Platform)Passionate and detail-oriented Solutions Expert specializing in helping businesses select and optimize AtomChat as their go-to communication platform. With a deep understanding of AtomChat's robust features and functionalities, I ensure that all client needs are met, enabling seamless digital interactions and enhancing customer engagement.Key Skills and Expertise:Tailored Solutions: Expert in understanding unique business requirements and aligning them with AtomChat's capabilities to provide customized communication solutions.Feature Optimization: Proficient in maximizing AtomChat's features and functionalities to improve user experience and streamline communication processes.Client Support: Dedicated to providing ongoing support and guidance to ensure businesses fully leverage AtomChat's potential.Integration Expertise: Skilled in integrating AtomChat seamlessly into existing systems and websites, ensuring smooth transitions and minimal disruptions.Strategic Implementation: Adept at developing strategic plans for the implementation and optimization of AtomChat, ensuring it meets and exceeds business objectives.As an AtomChat Solutions Expert, I am committed to helping businesses enhance their digital communication with tailored, effective solutions. Let's connect and explore how AtomChat can transform your website's interaction capabilities and drive meaningful engagement.

Listed skills include Management, Customer Service, Hotels, Airlines, and 31 others.

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  Senior Account Manager

  Atomchat

  Dec 2015 - Present - Mumbai, Maharashtra, India

  1. Pre-sales and Post-sales Support:- Proactively identify and engage prospective clients by showcasing the value and benefits of our product.- Engage with prospects and customers to understand their requirements and provide tailored solutions.- Conduct product demonstrations, presentations, and technical discussions to showcase our offerings.- Collaborate with cross-functional teams to create proposals, deliverables, and project timelines.- Provide post-sales support and ensure smooth implementation, onboarding, and user adoption.2. Price Negotiations:- Engage in strategic price negotiations with clients to achieve mutually beneficial agreements.- Utilize effective communication and negotiation skills to achieve favorable outcomes.3. Account Management:- Serve as a dedicated point of contact for existing clients and nurture strong, long-term relationships.- Conduct regular account reviews to identify upselling, cross-selling, and retention opportunities.- Ensure timely and successful delivery of products/services and address any concerns or issues promptly.4. Customer Success:- Act as a trusted advisor to customers and provide guidance and support to ensure their success.- Conduct regular client check-ins to assess satisfaction, identify challenges, and offer solutions.- Serve as the voice of the customer within the organization, and advocate for their needs and feedback.5. Client Onboarding:- Lead the onboarding process for new clients, ensuring a seamless transition and positive experience.- Foster strong relationships with clients, and act as their advocate throughout the onboarding journey.6. Billing Queries:- Provide prompt and accurate responses to customer billing inquiries and concerns.- Liaise with the billing team to address billing discrepancies and resolve payment issues.- Assist clients in understanding billing processes, terms, and payment options.- Maintain accurate records of billing communications and follow-up actions.