Mohammad Sobuh Email & Phone Number

Amman Governorate, Jordan

● Managed and led the Branch effectively by maintaining high quality customer services and optimising employee satisfaction● Ensured the achievement of sales and other targets of the branch to maximise the contribution to the bank’s growth and profitability● Agreed on the business plan for the branch with the head of branches and subsequently cascade the same with the individual staff members in the branch● Supported the achievement of the business goals of the branch● Ensured high level customer service including the review of customer complaints● Championed the centralisation process and support other bank-wide initiatives● Enhanced the operational efficiency across the Bank● Monitored the performance of the staff members through periodic reviews and provide them with factual feedback● Ensured that targets are met or exceeded to foster a high performance culture● Represented the Bank in the community in order to promote its image, enhance its reputation and optimize business opportunities

Amman Governorate, Jordan

● Charged of enhancing sales and promoting cross selling of bank’s products to existing and potential priority customers● Responsible for conducting customer portfolio reviews and financial checks for each client as per agreed timelines● Achieved revenue goals, sales and portfolio growth targets across a range of products and services● Optimized the potential value of the priority base through the delivery of wealth management products and services● Responsible for driving to success all customer experiential related micro events held within the area/canters● Managed and resolved customer complaints proactively and in a timely manner● Ensured compliance with Bank-wide Compliance policies and procedures, Audit worthiness and Central Bankrequirements● Worked with Branch Managers as well as segment head to achieve business objectives

Amman Governorate, Jordan

● Prepared credit proposal for new to bank relationships and discussed with Business/Risk seniors on the case in terms of client’s financial ratios, business model● Managed existing base of client relationships and timely submitted annual review cases to Risk/Credit Analysis Unit● Primary point of contact with customers for all service escalations● Handled documents related to client’s on-boarding with the Commercial Bank● Liaised with Credit Analysis Unit, Risk and other internal units for follow-ups● Initiated and participated in micro-marketing activities to support customer acquisition● Provided active feedback on emerging product needs of customers, competitive practices, and ideas on process/product improvement

Amman Governorate, Jordan

● Ensured the fulfillment of customer requirements by providing an accurate financial transaction services● Efficiently handled the process and reduced customer waiting time and service time.● Eliminated the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as theCentral Bank requirements● facilitated and participated in all branch projects (Service Quality Programs, Process changes, Sales etc)● Responsible of custodianship of securities as assigned by the Branch Manager● Facilitated and participated in the achievement of branch sales target.● Maintained effective relationships with supervisors and peers to ensure teamwork.