Mohammad Sobuh Email & Phone Number

Amman Governorate, Jordan

• Managed and led the Branch effectively by maintaining high quality customer services and optimising employee satisfaction
• Ensured the achievement of sales and other targets of the branch to maximise the contribution to the bank’s growth and profitability
• Agreed on the business plan for the branch with the head of branches and subsequently cascade the same with the individual staff members in the branch
• Supported the achievement of the business goals of the branch
• Ensured high level customer service including the review of customer complaints
• Championed the centralisation process and support other bank-wide initiatives

Amman Governorate, Jordan

• Charged of enhancing sales and promoting cross selling of bank’s products to existing and potential priority customers
• Responsible for conducting customer portfolio reviews and financial checks for each client as per agreed timelines
• Achieved revenue goals, sales and portfolio growth targets across a range of products and services
• Optimized the potential value of the priority base through the delivery of wealth management products and services
• Responsible for driving to success all customer experiential related micro events held within the area/canters
• Managed and resolved customer complaints proactively and in a timely manner

Amman Governorate, Jordan

• Prepared credit proposal for new to bank relationships and discussed with Business/Risk seniors on the case in terms of client’s financial ratios, business model
• Managed existing base of client relationships and timely submitted annual review cases to Risk/Credit Analysis Unit
• Primary point of contact with customers for all service escalations
• Handled documents related to client’s on-boarding with the Commercial Bank
• Liaised with Credit Analysis Unit, Risk and other internal units for follow-ups
• Initiated and participated in micro-marketing activities to support customer acquisition

Amman Governorate, Jordan

• Ensured the fulfillment of customer requirements by providing an accurate financial transaction services
• Efficiently handled the process and reduced customer waiting time and service time.
• Eliminated the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as theCentral Bank requirements
• facilitated and participated in all branch projects (Service Quality Programs, Process changes, Sales etc)
• Responsible of custodianship of securities as assigned by the Branch Manager
• Facilitated and participated in the achievement of branch sales target.