Business Operation And Development Director
Current- Consistently surpassed client expectations by conducting in-depth research and analysis to inform commercial strategies.- Provided key budgetary insights and analysis that directly influenced the company's strategic planning process.- Collaborated effectively with cross-functional teams, including technical, product, and sales, to streamline operations and consistently achieve departmental goals.- Built strong relationships with key decision-makers at technology startups, video platforms, and established enterprises, leading to successful contract negotiations and a substantial increase in cloud product adoption within 2 years.- Provided exceptional customer support, resulting in overwhelmingly positive customer satisfaction and a noticeable reduction in customer churn.