Mohammad Syahmi Email and Phone Number

• Handle inbound calls relating to customer and agent enquiries.• Log all inbound calls into Customer Relationship Management system.• Liaise with related department on customer and agent enquiries and unresolved issuereferred by Customer Service Representative.• Follow-up with customers and agent when necessary• Log report to related department to solve the customer & agent issues.• Respond to customers’ request and complaints effectively• Follow-up feedback and escalation of issue with related department and customer andagent until it is resolved• Complete all ad-hoc administrative tasks given.

• Checking and verify client’s details and status through SSM website• Generating, managing and sending client's bills by using company billing system to clients.• Checking, collecting and information from company data system.• Checking and review status for utilization products and services by our client through company data system.• Exporting client’s data from company data system into master list file.• Filling e-documentation for client’s request• Assisting and organizing for team engagement program.• Managing emails to clients on any information and/or notification regarding their accountand their issues

• Promoting products and services through Social Media platforms and face-to-face interactions with customer. • Provide support as telemarketer by reaching out to customers to promote upcoming and current products and services. • Provide support as customer service at Social Media to highlight our facilities and promote to the customers and to troubleshoot any arising issues.• Provide support to the operations and logistics team by coordinating with jump referee team at play site and for product delivery. • Undertake follow-ups with prospective customers to ensure confirmation of purchase our products and services. • Approach first-time customers by having an interaction about their feedback about their experience and introduce them about our services and product. • Post activities and promotions on social media platform to attract our prospect customers to visit our facility. • Develop and present proposals to launch an event to other venue to expand the awareness to our prospect about our brand, venue, products, and services and take in-charge for any inquiries from mass media for casting in the facilities.

• Quality Control Check On Merchant Products – Checking all merchants product content that uploaded by merchant with multiple stages at SellerCenter (PMS) such as product category, product images, descriptions, and other contents before approving them to go live on the website.• Generating the SKU - Upload all the retail product content for supplier into the product management system especially for incoming big sale campaign. • Duplicate the product data for merchants and suppliers into their second account by using product management system. • Reupdate the product data for all product categories such as brand name, product name, package dimension, quantity of stock, product category and other details on website for retail and marketplace by using product management system. • Key-in the new supplier details and update the existing supplier details in the system by referring Salesforce. • Solving an Issue - Communicating or liaison via email or Skype with various department for reference and to report if there is any on-going issues that need to be solved.

• Generating the SKU - Upload all the product content for category of mobile, electronics, and computers & accessories into the product management system especially for incoming big sale campaign.• Reupdate the product content for related product categories such as brand name, product name, package dimension, quantity of stock, product category and other details on website by using product management system. • Key-in the and update the new and existing merchant or supplier details in product management system and identify potential error on the product data that uploaded by merchant. • Ensuring all product content are accurate and well uploaded in the product management system and updated on the website. • Duplicate the product content for merchants and suppliers into their second account by using product management system. • Solving an Issue - Communicating or liaison via email or Skype with various department for reference and to report if there is any on-going issues that need to be solved.

• Key in all the client payment information from the report into the system• Updating all the client’s credit card information into the system.• Sending the memo to the client the payment has been accepted or rejected with specific reason.