As an operations executive at Indifi, I work with a team of professionals to provide excellent service and solutions to our clients in the fintech sector. I handle complex queries, complaints, and escalations, and ensure customer satisfaction and retention.I have 4+ years of experience in customer service, having worked as a customer support specialist at GroMo and a freelance customer service advisor. I have developed strong skills in communication, problem-solving, and relationship-building, and have received multiple awards and recognitions for my performance. I have a BA degree from Delhi University, and I am passionate about learning new technologies and trends in the customer service industry. My goal is to grow my career and contribute to the success of Indifi and its customers.