Mohammad Tanvir Khalid Email & Phone Number

Dhaka, Bangladesh

• Organization-wide Lean Six Sigma deployment• Process Analysis and Improvement• Process standardization, process matrices and SOPs, KPIs and KRAs • Embracing operational excellence as a business strategy• Value Stream Analysis• Training and Workshops on Lean Six Sigma Tools

Gulshan, Dhaka, Bangladesh

• Led team members in ensuring profitability and sustainability of the business by increasing sales, controlling costs, and ensuring compliances are met.• Reviewed and conducted an in-depth analysis of new business prospects offered by client to develop a framework for negotiation to finalize business agreements.• Negotiated with the client to finalize deliverables, SLAs, budget, and project tracker. • Led the full project activity of service delivery center setup, SOP, and work instruction manual finalization, recruitment, training, all logistic arrangement; and go live as per dateline. Have successfully completed 5 such projects. • Renegotiated service fees for new scenarios where the cost elements are permanently changed. • Guided and inspired all members to maintain information confidentiality, practice ethical behavior, and adhere to the employee code of conduct without any deviation. • Set customer service standards and planned activities and programs to maintain desired customer service level.

Fr Tower, 8/C Panthapath, Sukrabad, Dhaka 1205, Bangladesh

• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.• Supported leadership team with reporting, analysis and business presentations to inform distribution strategies.• Collaboratively worked with marketing, distribution, advertisement for the newly launched newspaper.• Handled distribution operation to ensured visibility of Newspaper across the country.

Mirpur, Dhaka, Bangladesh

• Engaged with customers to build rapport and loyalty.• Grew sales and boosted profits by applying proactive management strategies.• As head of the sales & marketing team; led and managed sale and marketing activities for industrial equipment and Effluent Treatment Plants for textile companies.• Identified prospects, got leads, got quotations from suppliers and negotiated to close sales orders.• Coordinated with supplier for on time shipment, erection, commissioning and after sales service.

Dhaka, Bangladesh

• Worked on process development and monitoring for In-Patient department and auxiliary units (Sample Collection, Radiology, Nuclear Medicine, Pathology Lab, X-Ray, MIR, CT Scan and report delivery etc.) for smooth, faster and error less service delivery.• Directly monitored 50+ officers and technical staffs and prepared daily and monthly reports for DGM, Operations.• Prepared reports on capacity utilization, compliance and inventory.

30 New Eskaton Road, Dhaka, Bangladesh

• Managed and facilitated 250 plus promotional programs every month arranged across the country aimed at doctors and medical interns. Was responsible for evaluating the impact of the promotional programs by analyzing sales data and prescription share.• Analyzed territory wise sales performance from system generated data and prepared various reports using excel.• Analyzed ‘sales return' data of all territories in Bangladesh, investigate the reasons and prepare report for sales and distribution department.• Was a member of both territory redesigning and product bifurcation project teams. By territory redesigning project the then-existing territories were restructured to create new territories to increase the number of territories to boost sales. Opsonin was among the first to introduce the product bifurcation concept in Bangladesh to handle product load by individual medical representatives which was a tremendous success in increasing prescription share and sales by more than 25%.

National Plaza, 109 Bir Uttam C.R. Dutta Road, Dhaka-1205

• Received and reviewed loan proposals of customers for further processing. • Monitored and followed-up default accounts for due realization.• Liaison and agreement signing with developer firms.