• Involved in requirement discussions with business team. Designed Technical Specification Document based on the requirements and the Existing Systems.• Part of a team which is responsible to implement, develop, customize, test, deploy and integrate the salesforce Sales cloud, Service cloud applications by ensuring it meets business needs. Agile Development Methodology was followed for the implementation• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.• Experience in creating Lightning Components and used lightning Design System to convert existing Visualforce pages to lightning components.• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.• Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents and technician can work.• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.• Worked on field service lightning for the live chat agent and for service call outs. And Implemented service cloud functionality like case management, field service management.

• Involved in requirement discussions with business team. Designed Technical Specification Document based on the requirements and the Existing Systems.• Part of a team which is responsible to implement, develop, customize, test, deploy and integrate the salesforce Sales cloud, Service cloud applications by ensuring it meets business needs. Agile Development Methodology was followed for the implementation• Managed Salesforce integration with existing systems and third-party providers. And Interacted with various Business users for requirements gathering.• Enhanced flows with the help of custom logic and process builder.• Built Proof of Concept (POC) for the Inbound and Outbound modules to call the third party vendor API's using Mulesoft and Java.• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.• Worked on Point and Click development and worked on SFDC implementation related to Sales cloud.• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.• Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications

• Worked with the business group for requirement gathering throughout the planning and implementation.• Involved in detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).• Involved in creating gap analysis document, clearly identifying the data, business process & work flows of the organization with respect to salesforce.com implementation.• Worked on S controls, Visual force pages and Page layouts according to the Business requirements.• Created profiles and implemented Object and field level security to hide critical information on the profile users.• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.• Executed security & sharing rules for Field, Record Level & Object for distinctive users at different levels of organization.• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages (immensely customized using HTML5 and CSS3 for intuitiveness) to develop custom business logic.• Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex classes.• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures.• Developed and deployed workflows and approval processes for opportunities and products/ assets management

• Involved and Interacted with Business users for requirements gathering, analysis and development.• Communicated with the development team and Project Manager daily to update the status of the project and to discuss the user stories.• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform based technologies like Visual force, force.com API, and web services.• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks. Agile Development Methodology was followed for the implementation• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.• Created various Profiles, Roles and Page Layouts and configured the permissions based on the organization hierarchy requirements.• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.