Leading & Managing Okara-MBU of Jazz Cash ADC (Alternate Distribution Channel)• Development of new channel of Retailers & merchants for Jazzcash, Digital Financial Services Inclusion• launched of QR payments & Merchants acquiring in Okara MBU- Central-4• looking after 1900 Jazz cash Agent's base, having 650 Million of volumes/ month• Heading 4800 merchant's base in the region, having 300Million volumes /month• Leading & managing Sales teams of 6 Retail… Show more Leading & Managing Okara-MBU of Jazz Cash ADC (Alternate Distribution Channel)• Development of new channel of Retailers & merchants for Jazzcash, Digital Financial Services Inclusion• launched of QR payments & Merchants acquiring in Okara MBU- Central-4• looking after 1900 Jazz cash Agent's base, having 650 Million of volumes/ month• Heading 4800 merchant's base in the region, having 300Million volumes /month• Leading & managing Sales teams of 6 Retail Development officers & 7 digital financial Executive in the Okara MBU.• Achieving Monthly Sales Targets of Jazzcash Net adds, Gross adds,Merchants net ads & Activation.• +------ QR Merchants base & development of New QR Merchants channel in the region Show less

• Devise and implement business plans while ensuring that Product & Services are available in market and Ensure secondary sales are achieved along with various distribution related KPI's (Gross Add, MW Acquisition, FS Business Growth, Float Management• Effectively implement the Distribution Strategy and ensure required distribution/Franchise infrastructure.• Develop an eye for business and communicate Campaign and rewards to Distributors/Franchisee and design strategy to… Show more • Devise and implement business plans while ensuring that Product & Services are available in market and Ensure secondary sales are achieved along with various distribution related KPI's (Gross Add, MW Acquisition, FS Business Growth, Float Management• Effectively implement the Distribution Strategy and ensure required distribution/Franchise infrastructure.• Develop an eye for business and communicate Campaign and rewards to Distributors/Franchisee and design strategy to make distributor qualify for campaign/Rewards• Develop DVR (Daily Visit Report) of DSR to check & Moniter that respective routes has been visited properly to ensure Availabltiy of Product & Swrvuces in all Routes/Markets• Develop relationships with trade (Plat & Non Plat Retailers) directly & through DSR's, and use these relationships to capitalize on business growth opportunities and to achieve smooth execution of the Area Business Plan.• Identify high potential POS and Platinum Retailers in the area and assist Franchisee/Distributors in Trade Campaigns/Rewards negotiations.• Lead Franchisee Direct Sales Representative & Sales and Distribution Managers & Financial Services Officers & Business Development Managers & Customer Relationship Managers & BDO Team and engage them for acheiving assigned targets for the best intrest of Company & Distributors/Franchisee • Ensure compliance of distributor in accordance to Policy requirements and work load management. •Uphold corporate integrity and values, ensuring all activities to follow Company's policies and procedures, including local Authority and PTA laws, and Code of Conduct• Update all meaningful market data and insight including retail dynamics and competitor intelligence to improve Company's understanding of trade to develop appropriate strategies and plans.• Coordination with all stake holders & Technical Teams for highlighting Network Related issues to Improve TCH, Payload, Customer Base, Cell Site Revenue, Optimisation Show less

• Align with Finance & HQ Team for Timely Processing of Payments & Tax collection data for Site Owners• Liaison with Legal, Finance & HQ Property Management team for day-to-day operations• Adopt the ways to synergize with regional teams for negotiating financial budgets for Acquiring Govt. Authorities Lands for BTS installation.• Cross functional working with Regional & HQ Finance and Vendor for smooth disbursement of payment for acquiring required NOC’s• Closely coordinate with… Show more • Align with Finance & HQ Team for Timely Processing of Payments & Tax collection data for Site Owners• Liaison with Legal, Finance & HQ Property Management team for day-to-day operations• Adopt the ways to synergize with regional teams for negotiating financial budgets for Acquiring Govt. Authorities Lands for BTS installation.• Cross functional working with Regional & HQ Finance and Vendor for smooth disbursement of payment for acquiring required NOC’s• Closely coordinate with Documentation & Inventory teams for inventory tracking.• Manages the overall performance of Vendor Team, and review/implements improvement plans for on time Project closing.• Uphold corporate integrity and values, ensuring vendor’s activities to follow Company's policies and procedures, and training of Vendor’s team on Acquiring lands & NOC’s as per defined SOPs.• Ensure financial disbursement to Vendor/Authorities and Individual on time along with their respective Tax challans. • Actively seek innovative ways of improving existing systems, processes, and activities.• Leading Vendor’s team and conducting Daily/Weekly meetings. Show less

Worked in Call Centre as Customer Relations Officer; where by major tasks were:• Catered inbound customer calls and provides First Call Resolution (FCR) as per company’s policies and procedures. • To keep abreast with the latest information with respect to the product offerings to handle inbound customer queries and complaints effectively and efficiently. • Follow up on all the activities sharing team workload. • Provide feedback to the Team Leader on issues and challenges… Show more Worked in Call Centre as Customer Relations Officer; where by major tasks were:• Catered inbound customer calls and provides First Call Resolution (FCR) as per company’s policies and procedures. • To keep abreast with the latest information with respect to the product offerings to handle inbound customer queries and complaints effectively and efficiently. • Follow up on all the activities sharing team workload. • Provide feedback to the Team Leader on issues and challenges with respect to the job and suggest solutions.• Stating shift highlights at shift end. • Provide One Call Service on all calls as per company Policies.• To help achieve daily quantitative targets and the service levels.• Responding all the Email and reply them according to their queries coming from the franchises and Sales and service centers across Pakistan• Doing up-selling of VAS during the Call.• Perform other back-end duties as assigned.Promotions within the CRD • Promoted As a point person of the team in PREPAID UNIT based upon my pervious excellent performance. As a Point Person I was responsible to worked as backup of my team leader and manage the floor, taking escalated calls, handling CRO’s quarries, making quizzes, making outbound calls to customer for rectifying their problems. Show less

Working in Centralized Franchise in Lahore as a “Senior Sales Associate” ,whereby major tasks were:• Front desk dealing with customers who visit this outlet and introducing them our products and their importance for them.• Interdepartmental coordination to facilitate accounts by providing backend services.• Track keeping of follow-ups between external customers. • Online customer services to our valuable customers and to get the feedback about the products and escalating to… Show more Working in Centralized Franchise in Lahore as a “Senior Sales Associate” ,whereby major tasks were:• Front desk dealing with customers who visit this outlet and introducing them our products and their importance for them.• Interdepartmental coordination to facilitate accounts by providing backend services.• Track keeping of follow-ups between external customers. • Online customer services to our valuable customers and to get the feedback about the products and escalating to the concerns.• To manage the Inventory of the stores and to keep record of the monthly sales and achieving monthly sales target by the company.• Preparing month end reports and filling them to our esteemed management.• Promoted as a TEAM LEAD of the outlet located in DHA, Lahore. Show less

Working in Multan Office as “Sales & Account Officer”, whereby major tasks were:• Handling petty cash management.• Handling all accounts related activities.• Handling orders from the whole sellers on regular basis.• Follow up of already placed orders and make sure product delivery.• Maintaining & Handling employee’s payroll accounts.