Mohammad Umer

Mohammad Umer Email and Phone Number

Support and Quality Assurance Executive @ Splendid Accounts
Karachi, PK
Mohammad Umer's Location
Karāchi, Sindh, Pakistan, Pakistan
About Mohammad Umer

Passionate and dedicated ERP Software Support and SQA Specialist with a strong background in ensuring seamless ERP implementations, providing top-notch technical assistance, and delivering comprehensive user training. Adept at managing and resolving support tickets efficiently, maintaining detailed support documentation, and fostering strong client relationships. Skilled in collecting valuable user feedback to drive continuous product improvement and adept at guiding clients through software updates and upgrades to maximize their ERP system's potential. Always focused on enhancing user satisfaction and optimizing business operations through reliable and effective support services

Mohammad Umer's Current Company Details
Splendid Accounts

Splendid Accounts

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Support and Quality Assurance Executive
Karachi, PK
Mohammad Umer Work Experience Details
  • Splendid Accounts
    Support And Quality Assurance Executive
    Splendid Accounts
    Karachi, Pk
  • Splendid Accounts
    Software Quality Assurance Engineer
    Splendid Accounts Jun 2024 - Present
    Karachi Division, Sindh, Pakistan
    1. Create detailed test plans, cases, and scripts based on requirements.2. Conduct manual tests to identify defects and verify software functionality.3. Develop and execute automated test scripts using appropriate tools.4. Document and track defects, collaborating with development teams for resolution.5. Perform performance and load tests to ensure software efficiency under various conditions.6. Run regression tests to confirm new code changes do not affect existing functions.7. Work with end-users to conduct UAT and ensure the software meets expectations.8. Maintain detailed documentation of test plans, cases, results, and quality metrics.9. Analyze test results and metrics to identify improvement areas and enhance testing processes.10. Ensure adherence to quality standards and regulatory requirements throughout the development lifecycle.11. Collaborate with developers, product managers, and stakeholders to align on quality goals.
  • Splendid Accounts
    Erp Functional Consultant
    Splendid Accounts Mar 2022 - May 2024
    Karachi Division, Sindh, Pakistan
    1. Lead and participate in ERP projects, customize modules, and configure system settings.2. Analyze and improve current workflows, gather business requirements, and design optimized processes.3. Develop and deliver training programs, provide ongoing support, and create user documentation.4. Plan and manage ERP projects, ensuring timely completion and effective communication with stakeholders.5. Ensure data integrity, assist with data migration, and maintain data standards.6. Stay updated with ERP developments, recommend enhancements, and integrate new features.7. Work closely with various departments and build strong relationships with external vendors.
  • Dvago Pharmacy & Wellness Experts
    Finance Officer
    Dvago Pharmacy & Wellness Experts Jan 2021 - Feb 2022
    Karachi Division, Sindh, Pakistan
    1. Verify petty cash with supporting vouchers for accuracy.2. Cross-check card payment slips to ensure transaction authenticity.3. Prepare and maintain detailed reports in Excel.4. Monitor and verify accounts receivable and payable.5. Conduct bank reconciliation verification for financial accuracy.
  • Tech Connect
    Key Account Manager
    Tech Connect Jan 2019 - Dec 2021
    Karachi Division, Sindh, Pakistan
    1. Manage client accounts on the Tradekey.com platform.2. Identify and connect clients with potential international buyers.3. Facilitate communication and support between clients and buyers.4. Create and manage social media accounts for clients to enhance their digital presence.5. Coordinate with internal teams to ensure client satisfaction and engagement.6. Track and report on client account performance and buyer interactions.

Mohammad Umer Education Details

Frequently Asked Questions about Mohammad Umer

What company does Mohammad Umer work for?

Mohammad Umer works for Splendid Accounts

What is Mohammad Umer's role at the current company?

Mohammad Umer's current role is Support and Quality Assurance Executive.

What schools did Mohammad Umer attend?

Mohammad Umer attended University Of Karachi.

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