Networking and Hardware.Configuring and Installing Networking Devices.Knowledge of networking concepts and protocols such as TCP/IP, DHCP, and DNS.Network hardware and infrastructure such as routers, and switches.Knowledge of firewalls and VPNs.

Provided expert technical support to enterprise customers specializing in Active Directory and Microsoft server technologies, including Group Policy, AD Trusts, AD Sites and Services, FSMO roles, PowerShell, Time Synchronization, DNS, and DHCP.Resolved intricate technical issues in collaboration with cross-functional teams, ensuring swift case closure.Diagnosed and resolved complex issues, such as replication, authentication, group policy, user profiles, account lockout, and disaster recovery, using advanced log analysis and diagnostic tools.Conducted controlled lab testing to validate solutions before deployment in production environments, ensuring minimal disruption.Enhanced customer satisfaction and retention by proactively offering recommendations on best practices and infrastructure enhancements for Active Directory and other Microsoft server-related technologies.Demonstrated adaptability to different platforms and technologies.