Mohammad Umer Nasir Email & Phone Number

Am an ambassador for Great Western Railway by delivering the best customer experience and a safe journeyApply the six pillars of the company on day to day basis I undertake a full inspection of tickets and railcards on trains and at stations and appropriately challenge customers whose tickets or railcards are not valid or who are travelling without a ticket Sell a wide range of tickets, offering the most appropriate product to suit the customer’s requirements Undertake revenue protection activities around special events. Issue Penalty Fares to customers where appropriate, in accordance with The Railways policy To welcome customers and assist them with their journey, providing information and customer care, at all times but especially when the service is disrupted  Whilst walking through the train, ensure that a safe, pleasant and clean train environment is maintained and meets GWR service standardsI am motivated customers service specialist with over many years of customer service experience and also experience in fast paced team based environment. Excelling at customer satisfaction and retention. Pre & post-sales support specialist. Flexible and hardworking in deadline driven environments. Driven to exceed sales goals and build long term rapport with customers. Delivers positive experiences through high quality customer’s care. Skilled in training staff and establishing rapport with clients. Self-services and resolving customer’s complaints. Good understanding of the railway sector by working in diverse and customer service environment.

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  Revenue Protection

  Great Western Railway (Gwr)

  Jul 2017 - Present

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  University College Birmingham

  Sports Managment