Mohammad W. Email & Phone Number

Dubai, United Arab Emirates

Jordan

Conducting statistical analysis on the network delivery performance to understand the network weakness areas, and take the corrective and preventive action plans Conducting statistical analysis on the network routing, by studying the most effective way in terms of cost and transit time.Contribute to enhance the efficiency for using and utilizing the CRM and ERP system.Analyzing reports generated from AVAYA system (Business communications Solution).Assure that Customers' Orders received by Fax, Email and Web handled into sales order processing system in a timely and efficient manner.Develop a plan for outbound calls and distribute it between the agentsLiaise with Marketing, Logistics and Accounts staff as required in order maintaining an excellent service to customers.Analyzing all related call center issues for inbound and outbound calls, complaints, leads and recommends action plans.Handle and resolve customer's agents' issues.Keep records of transactions and update and maintain customers' databases information. Develop customer service profitability targets.

Handle all customers' objections and escalate complaints to related departments.Provide solutions for customers' inquires.Develop feedback report to all customers' needs and wants.Retain and grow active customers.Interact with customers to provide information in response to all inquiries about products and services.Offer and promote City Mall services and products.Meet and exceed customers' satisfaction.Arranging events inside the Mall.

Certified, Product Management

B.Sc , Faculty Of Science, Chemistry