Mohammad Wakeel Email & Phone Number

MCB BANK LIMITED (Nov 2007 Till Date)Working as Senior Office Settlement & Recon, Responsible for monitoring Settlement, Reconciliation of all accounts and financials as well as preparing MIS’s for the Top Management relevant to Settlement UnitSupervisor Master Card, Cash Advance transactions Prepaid Card, Cup Card and reconcile all collected funds.Responsibilities include:SHELL PAKISTAN LIMITED MAY 2004 TILL NOV- 2007 (MERCHANT ACCOUNT OFFICER)o Dealer Master Detail Setup o Detection of Fraud & Investigation o Dealer payments/Reimbursemento Authorization for Manual Transactiono Reconciliation with Credit department (Manual Transaction)o Accounts payable inquiry through JDE software o Reversal of duplicate and disputed Transactionso SupersSiras & EDC Machine Link with OC (SOFTWARE) o All transaction on EDC Checked from OC (SOFTWARE)o Manual Voucher processingo Coordination with Dealer & Site ManagerCITI BANK N.A FEBUARY 1995 TILL April 2004.o Card Renewals, Card Reinstatement & Cancellation o Merchant Setup (Booking on System) & Merchant Maintenanceo Credit shield cancellationo Demographic updatingo Reversal of card cancellation o Credit Card and banking statement processingo Coordination with courier companieso Maintaining M.I.S. of Statement Distributiono Responsible for credit card delivery and its process also follow up of returnedo Cards and redelivery process.o Preparing process improvement plans for card delivery and reduce Returned ratio.o Card investigationo Responsible of Statements delivery. o Investigating all customer queries regarding statement delivery.o Manage and negotiate with courier companies.o Co-ordination between the courier and the customer.o Co-ordination with Up-country branches.o Maintaining MIS of SRU on daily basiso Monitoring PIR (Problem Incident Report) and reporting to senior management committeeo Spirit training attended Citibank with U.S.A. Eng. on Pitney Bowes Machines