Mohammad Yahya Email & Phone Number

Lahore, Punjab, Pakistan

 Meticulously managing assigned franchise on daily basis; ensuring visibility of daily reports shared by AMs while carrying out strong franchise follow up. Building contacts to get work done smoothly and efficiently through franchise and retail network  Conscientiously guaranteeing retail and distribution network development by engaging franchise staff, focusing on enablers and achieving target KPIs. Devising plans to increase sales of handsets, Wi-Fi devices, remittances and postpaid… Show more  Meticulously managing assigned franchise on daily basis; ensuring visibility of daily reports shared by AMs while carrying out strong franchise follow up. Building contacts to get work done smoothly and efficiently through franchise and retail network  Conscientiously guaranteeing retail and distribution network development by engaging franchise staff, focusing on enablers and achieving target KPIs. Devising plans to increase sales of handsets, Wi-Fi devices, remittances and postpaid numbers  Amicably engaging retailers in planning BTL activities based on target achievement and inching towards channel footprint expansion and improvements in KPIs. Working on territory integrity & infringement control, developing healthy relations with retailers and franchise owners of area and continuously reviewing and improving Jazz Cash & Voice KPIs assigned Show less

Gujranwala, Punjab, Pakistan

 Efficaciously performed operational activities and product promotion over customer care services & sale counters; effectively managed walk-in customers according to assigned role. Provided information of various Jazz tariffs to customers and sell prepaid/postpaid connections at front line customer services; liaised with internal cross functional teams  Adroitly coordinated with stakeholders for issue resolution and performed upselling of devices (WIFI) and handsets; Provided feedback to… Show more  Efficaciously performed operational activities and product promotion over customer care services & sale counters; effectively managed walk-in customers according to assigned role. Provided information of various Jazz tariffs to customers and sell prepaid/postpaid connections at front line customer services; liaised with internal cross functional teams  Adroitly coordinated with stakeholders for issue resolution and performed upselling of devices (WIFI) and handsets; Provided feedback to supervisors on important issues cited by customers to ensure customer retention; resolved complaints & getting favorable decisions for Jazz in particular  Skillfully assimilated updates on all current policies, procedures, promotions, products and up sell value added services offered by company; ensured timely resolution of customer complaints. Implemented customer care policies & procedures in practice. Show less