• Provide support for virtualization infrastructure, including setup, configuration, and maintenance of virtual machines and virtual networks.• Manage the office IT infrastructure, ensuring smooth operation of servers, networking devices, and other hardware/software components.• Implement and maintain robust cybersecurity measures, including pfsense and OpenVPN, to protect systems and data from potential threats.• Conduct research on SS7 and core telecom stacks to enhance understanding of telecommunications protocols and technologies.• Assist with product trainings, creating training materials, and conducting sessions for both internal staff and clients.• Collaborate on product documentation efforts, such as user manuals, installation guides, and technical specifications.• Provision aSMSC products, focusing on effective cybersecurity practices, virtualization, server and network management, and product installation.• Manage and maintain Active Directory services, Microsoft Exchange Server, pfsense, and OpenVPN.• Administer internal company firewall and internet security.• Provide desktop support and troubleshooting for Windows, Linux, and Mac systems.• Install, upgrade, and configure ticketing tools for effective incident management.• Install and support an organization's computer systems, including upgrading, installing, and configuring application software and computer hardware.• Troubleshoot technical issues and provide technical support to employees.• Create and manage system permissions and user accounts.

• Routing maintenance and quality assurance.• Develop a quality gate for the routes and categorize routes based on different type of Products. (LCR, Direct, Premium, HQs)• Maintain backup routes for all Profile with same quality and features.• Maintain coverage features sheet.• Provide to the team colleagues an insight in terms of which routes and rates are required.• Reacting to low quality of delivery alerts and changing the routing to maintain a high deliverability.• Set up custom routing profiles.• Apply regular testing to the Live routes and the alternatives.• Involve with the support team regarding any quality issue.• Automate and optimize testing process.• Monitor live traffic/routes to ensure quality of live delivery.• Analyze and investigate the root cause of delivery failures.• Monitoring the SMS delivery over the different connections to suppliers.• Perform proactively quality improvement tasks.• Monitor Spam and act accordingly.• Communicate and report to providers the quality issues.• Analyze messaging reports and optimize current routing on various messaging product line by analyzing cost structure of destinations, identifying best possible cost compared to available quality.• Manage provider’s connectivity, SMPP/HTTPS. Etc.• Integrate new provider in the Panel and testing their coverage/Features.