Experienced Senior Managed Service Specialist with a proven track record in optimizing and delivering high-quality IT services. Expert in managing complex IT environments, resolving critical issues, and ensuring seamless operations. Adept at leading incident management, improving service performance, and driving continuous improvement. Skilled in ITIL best practices, infrastructure management, and client relationship building. Committed to leveraging emerging technologies to enhance service delivery and exceed client expectations.

• Managed system installations, upgrades, and network integration.• Diagnosed hardware and network issues, employing troubleshooting techniques for resolution.• Led development and execution of support and network operation improvements.• Spearheaded ongoing network design, reevaluation, and optimization for company growth.• Regularly engaged with customers to facilitate data exchange and technology integration.• Conducted in-depth analysis of network security and infrastructure, identifying areas for enhancement and devising solutions.• Evaluated architecture design, implementation, testing, and deployment requirements to determine project needs and costs.

• Supporting corporate IT infrastructure, including, but not limit to, WAN, LAN, VPN, internet connectivity,IP security cameras, access card system, wired/wireless connectivity, servers, storage and virtualizationtechnology (VMware ESX/ESXi, Microsoft Hyper-V,Vcenter).• Proactively monitor the health of network(PRTG,OPmanager,veeam one), storage and servers to ensurethe maximum uptime and optimal performance for Wired LAN / Wireless LAN / WAN / VPN / Servers /Storage / NVR.• Work as part of the IT Helpdesk support team in providing support.• Attending to user requests when required to ensure an appropriate level of internal customer serviceis achieved.• Set up and manages laptops, desktops, servers, firewall fortigate, routers, switches, wireless LANcontroller and access points, ensure maximum uptime including Windows & MacBook.• Work with the cybersecurity team to identify the potential cybersecurity risks and vulnerabilities,research, suggest and implement the most cost -effective protection measures.• Providing support for the backup(veeam backup&ZERTO), disaster recovery, hardware maintenanceand lifecycle planning for the software, hardware and networking assets.• Managing network cabling installations and vendors.• Ensures all supported software programs are maintained and utilized properly.• Keep up-to-date knowledge in industry trends and best practices. Provide training to other teammembers.• Microsoft Windows Server 2019, Skilled in Active Directory management, Group Policy,DHCP,DNS.

• Troubleshoot, test, quality assurance of server hardware.• Provide accurate and detailed logs within the ticketing and messaging systems for callouts and systemalerts, as well as for communication and escalation steps taken to ensure prompt resolution of supportedequipment, processes and teams.• Knowledge of Datacenter and Server room standards for installation and operation according TIA-942standard.• Specialized in on-premises Datacenter Implementation: Proficient in deploying IT devices (RACKS,Servers, Storages ,Switches, and Firewalls).• Understanding of project management an asset• Data Backup Planning (NAS-Tape Liberary) Veeam backup.• Implementation of monitoring tools for Datacenter status such PRTG, OPmanager, SolarWinds, andVeeam One Monitor.• Deductive reasoning and problem-solving.

• Good problem solving, analytical and organizational skills to handle progressively complex problems,provisioning, and project.• Customized IT Solutions: Tailored software, hardware, and network configurations to meet customer-specific requirements..• Advanced Technical Support: Provided 2nd and 3rd level technical support and troubleshooting forinternal and external clients.• Operational Issue Resolution: Effectively resolved issues related to operational components of LAN,WAN systems.• Computer Systems Oversight: Managed the development and maintenance of organizational computersystems and intranet.• Working knowledge of and experience with many of the following areas: Communications Protocols,Network Connectivity, Computer Operating Systems ( MS Windows Client ), Computer Hardware,Microsoft Office, Voice Message processing, SMS processing and Fax processing.• Working knowledge of and experience with Network Connectivity including Firewalls and LoadBalancers as well as Communications Protocols TLS, SSL, Kerberos, AD, LDAP, TCP/IP, NFS, DNS, SMTP,SSH, FTP, FTPS, SFTP, HTTPS.• Good customer orientation and can work under pressure.

Managed system installations, upgrades, and network integration and Lan Support. • Diagnosed hardware and network issues, employing troubleshooting techniques for resolution. • Led development and execution of support and network operation improvements. • Regularly engaged with customers to facilitate data exchange and technology integration. • Conducted in-depth analysis of network security and infrastructure, identifying areas for enhancement and devising solutions. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.• Provide customer service.• Perform servers backup and recovery operations.• Experience in assembly and mounting of Server Racks, and creating and testing cabling.• TCP/IP network configuration for system clients and servers.• Establish remote connections to the systems and provide access to the servers on as required basis.• Configuring wired and wireless routers and printers.