Mohammad Zafar Alam Email and Phone Number

Managing the sales & operations across the Northern regionOperations including installation and commissioning across the NCR region Developed extensive product expertise and maintained an up-to-date understanding of products.Worked well with other team members to increase sales over the previous year through implementing new sales strategies and leveraging existing customer relationships to expand the business.Was the primary point of contact for customers, resolving their problems by listening to them and identifying solutions.Communicated with management, team, and customers in a professional manner using a combination of emails, phone calls, instant messages, and face-to-face meetings.Coordinated with company management to ensure communication is clear through effective internal and external communication.Responsible for the RCAs, analysis, documentation, and reporting of management information.Spearhead training and development program for new employees. Greeted and proactively assisted visitors in a timely manner.Serve as the primary point of contact for an average of 30 incoming phone calls per day, addressing inquiries and resolving concerns.Coordinating with dealers and distributors.

Manage procurement order settlement to quote and maintain SLAs for order processing.Collaborate with the Sales team to address customer satisfaction inquiries related to contracts.Independently handle assignments, complex issues, and escalations that are diverse in scope with accuracy and efficiency.To ensure the safety and security of assigned test material throughout the testing process.To ensure all health & safety, child protection and emergency procedures are carried out as prescribed.To act as the main point of contact for all candidates on test day.To escalate issues and consult with the compliance in the case of any exceptions or emergencies.Visit colleges and brief them about our various products

Operate as the lead point of contact for any and all matters specific to merchantsBuild and maintain strong, long-lasting customer relationships.Identify and grow opportunities within the territory and collaborate with the sales team to ensure growth attainment.To escalate issues and consult with the Team in the case of any exceptions or emergencies.Generate Leads from Motor merchants and solve their issues in minimum time.

Worked as an Operation Executive in Centum Learning Limited (Bharti Group), the work profile includes efficient conduct of IELTS exam, Security Arrangements, Vendor Management, Inventory and Infrastructure Management in Mumbai centers of the industry.

As a management trainee, employed in different departments of the corporation and acquiring knowledge of organization process flow in order to provide solutions of all problems encountered in manufacturing and in material flow.Improving the quality of products was my main domain in which I have provided solutions to corporations. In the sales department,Attended many seminars of doctors to acknowledge them about our product and even visited many clinics for demonstration and sailing of our product.

Worked as a CAD engineer, counselor and technical trainer for CATIA and AutoCAD was an inspiring experience that has increased my knowledge, confidence, and drawing study at the professional level.Gained training and trained professionals on ANSYS software giving me an awareness of CAE techniques applied in the engineering industry.Generated lead by visiting many colleges for marketing purposes of our software and institute to achieve our monthly targets.Provided workshops, classes and demo’s for converting clients in favor of our institute.