Director of Wholesale/Procurement - East Coast

East Coast Purchasing Manager MD, PA, FL

Direct daily operations with full P&L responsibility at the store-level.Seek out new and innovative ways to increase business.Maintain quality customer service by establishing and enforcing company standards, handling customer inquiries, and resolving any complaints.Utilize management information tools and analyze financial reports to identify and address trends and issues in store performance.Coordinate with the Harvest retail ops, procurement and marketing team to understand the success of promotions, coupons, etc. and to recommend future promotions and sales.Perform inventory audits, assessments of productivity, and of new merchandise in partnership with other departments.Adhere to all cannabis state-specific regulations and laws, execute and enforce compliance efforts.Review dispensary environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching to the team and take action to achieve operational goals.Train and develop direct reports to ensure successful growth month-over-month.Develop the store management team to deliver legendary customer service and patient care.Responsible for continued employee professional development and appreciation.Identify and address staff training and needs.In conjunction with Human Resources, oversee the recruiting, interviewing and hiring process to build a team to deliver legendary customer service and patient care Develop staff to achieve their full potential.Develop and lead daily, weekly and monthly all team meetings and managers meetings.Oversee schedule for the retail staff on a weekly basis including team member time-off.Manage through challenging events to keep dispensary operating above standards.Manage with integrity, honesty, and knowledge that promotes culture, values and the mission of Harvest.Participate in ongoing education and professional development opportunities.