My recent adventures have lead me to explore and create opportunities with Tass , the leading and premier manufacturer and service provider for Window cleaning cradles and access system solutions in United Arab Emirates. Building fruitful relationships and cultivating new experiences for our clients is my to go to motto.Some of my achievements and contributions during my tenure are ; • Rebranding the logo, corporate strategy and vision, business model and relationship management • Building relations with the government and creating awareness of the business and trends as a board member of the construction/ manufacturing committee at freezone. • Assisting in devising a sustainable model for the generation next window cleaning machines and resulting in being awarded as the Best BMU Machines Manufacturers of the Year 2020 by Middle east business awards. • Planning and implementing a complete sustainable office leading to recognition as the most sustainable entity of the industry by Ajman.• Introducing a new pension / retirement fund for blue collared workers of the organization , becoming the first private entity in Ajman Free Zone to do so and being recognized by CM Today as one of the Influential Companies of 2020.• Creating a new trade pathway division for cleaning and hygiene products , managing the project from its inception to a successful execution for this new venture. • Building and managing business relationships leading to fostering major deals with a renowned hotel for their complete chain of hotels in UAE. • Leading compliance and legal review of service contracts.

Leading and Developing the Community Management team at the prestigious freehold project of Majid Al Futtaim, the Al Mouj Muscat. Major achievements garnered during my tenure other than the day to day OA operations are ;• Devising guidelines and Terms of Reference for the code of conduct of Advisory Committee Membersformulated through the owner’s representatives.• Conducting and Managing the first ever Annual Committee Meeting for the Owners in 2018 and holdingelections for forming the Advisory Committee Members.• Assisting Legal team in drawing legal contracts and agreements for lease parking spaces andundertaking agreements for Developer’s upgrades for Owners.• Conducting sessions with Developer for best ethics and practices in tandem with Ministry of Housing.• Conducting motivational and team work related exercises within the department to produceefficiency and productivity within team as part of Happiness Team initiatives.

Leading and managing a team for City of Lights a mixed (residential/ commercial/ retail) high-endcluster in Reem Islands for the Developers Tamouh and Hydra.Major achievements garnered during my tenure other than the day to day OA operations are ;• Devising a car park management revenue plan for the developer• Deploying automated measures for move ins and move outs with service charges.• Managing and Liaising with FM service providers and developers with Home Orientations and De-Snagging.• Conducting sessions with team on Real Estate Practice and ethics in tandem with AbuDhabiMunicipality’s regulations.• Conducting motivational and team work related exercises within the department to produceefficiency and productivity within team.

Leading and managing a team for Jumeirah Heights a residential cluster in Jumeirah Islands and the mixed (residential/leisure) pristine properties ; Azure Residences and Club Vista Mare at the Palm. Major achievements garnered during my tenure other than the day to day OA operations are ;• Initiating the Reserve fund study and the Building audit study project for complete Nakheel strata managed portfolio. Actively involved as a member of the reserve fund and building audit project committee with OA managers, service provider and the FM team. • Deploying arrears management strategies to consistently achieve 90% service charge collections every month. • Supervising and managing DLP period for the new portfolios at Palm. • Organizing and managing community awareness programs and events such as Iftar with Domestic friends, Eid, Diwali and Halloween. • Devising strategies in resolving aged disputes between owners and the developer.• Working in tandem with legal teams on termination and aged units in lien.• Devising and assisting OA team on organizing effective AGA and EGA's.• Conducting motivational and team work related exercises within the department to produce efficiency and productivity within team.

Owners' Association Manager for three portfolios in Jumeirah Lake Towers i.e. Swiss Tower, Gold Crest Views 2 and MAG 214.Major achievements garnered during my tenure are ;• Deploying Arrears Management strategies to consistently achieve 90% Service Charge collections every month.• Qualified in operating and migrating data in the Mystrata management System. • Supervising and Managing Fit Outs in Retail and Commercial Units by effective methods. • Organized Community Awareness Programs such as Energy Savings and Earth Hour for the residents. • Actively managed and participated in Fire Drills with Fire Safety, FM and the Dubai Civil Defense for the managed portfolios.• Assisted in resolving disputes between owners and the developers.• Prepared Audit Guidelines for Building Auditors.• Devised and Organized a project for installation and handing over of BTU meters reading to Empower .

Community manager for 3 luxury towers i.e. One Business Bay,Bayswater & Sky Gardens(DIFC)•Qualified in operating the BCMAX Strata management Systems•Responsible for budgets totalling of over 50,000,000 AED per annum•Ensuring development spending does not exceed service charge estimates•Responsible for the day to day running of the developments, including the maintenance of external landscaped areas, the concierge service, security, cleaning and utilities•Manage the delivery of Planned Preventative and Re-active Maintenance, including delivery of Fabric & Plant (small works), via managing an external supply base.•Monitoring SLA and issuing KPIs•Responsible for all Health and Safety on site, ensuring that all current regulations are implemented and conformed too•Managing a staff of 20-25 ranging from concierge, cleaning staff to on site maintenance•Planning and delivery of staff training requirements•Introducing standard operating procedures for staff and residents. Including fire evacuation. Bomb threat procedures and general emergency responses.•Sending out of service charge accounts and full follow up procedures for non-payment.•Monitoring compliance of the community and owners association rules and ensuring all legal obligations of the development are met.•Attending monthly board meetings. Keeping the minutes. Sending out finalised minutes and meeting agendas.•Preparation of performance reports and presentation•Issuing RFPs in the tendering of new contracts and presenting to board the results of tendering process and making recommendations.•Issuing of contracts for approved contractors.

Worked as an Officer in Facilities Management with Staples Advantage Head Office, Mississauga, Ontario

Directed a team of 4 property managers for high-profile residential/commercial real estate firm with a portfolio exceeding 280K sq.ft.Built and sustained relationships with key decision-makers within commercial entities to negotiate profitable contracts and secure long-term tenant agreements. Coordinated hiring, training and outgoing professional development of property management and administrative staff. Developed reports, administered budgets, allocated resources, and ensured operational compliance with industry and corporate standards. Guided property improvement projects, partnered with contracts, building owners, and stake holders to secure on-time deliverables.Selected contributions:• Spearheaded development and roll-out of innovative marketing campaign that maximized portfolio asset performance.• Successfully coordinated execution of multiple high-value property build-outs and upgrades to enhance marketability and position of assets. • Recommended and guided deployment of improved digital filing system to optimize management and accuracy of lease information.

Contributed to operational efficiency for UAE's premier Property Management organization managing and maintaining high-end residential/commercial and industrial properties representing 250K+sq.ft.Held bottom-line responsibility for end-to-end property management function, including tenant relations, facility security / maintenance, and oversight of contracted services. Maintained proactive focus on sustaining full occupancy levels. Interfaced internally and externally with legal and finance departments as well as third-party vendors. Prepared lease and rental agreements. Conducted Property Inspections. Performed office administration and accounting functions, including balancing accounts, collecting and recording rental payments, and data management.Selected contributions:• Earned recognition for maintaining properties at high capacity with low turnover through on-target advertising, professional networking, and excellent tenant relations. • Successfully turned around high delinquency rate by improving process for collecting / tracking lease payments and tracking status of lease negotiations and agreements through implementing MasterKey Property Management Software.

Contributed with the sales of Window Cleaning Cradle Equipment. Trained & also mentored the team for increased sales revenue.

Assisted with entire mall management with inventory management, sales and cash transactions. Developed a comprehensive database of loyal customers and designed promotions to ensure customer relations. Also Assisted in devising loyalty programs for customers.