Mohammad El Zobeidi Email and Phone Number
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Customer-focused Digital Transformation Leader with a strong technical background, & a wealth of experience leading delivery of digital transformation programs, interpreting enterprise initiatives, translating objectives into actionable plans & aligning technology capabilities with business needs. Strong, resourceful & versatile with polished communication skills & natural authority, a transformational leader who builds collaborative relationships with all stakeholders to gain support & buy-in, formulating roadmaps, leveraging technology, & executing solutions to deliver high impact change.My skillset includes: ♦ Executive Leadership♦ Digital Transformation♦ Customer Experience ♦ Product Management♦ Strategy & Vision♦ Project Management♦ Operations Management♦ Stakeholder Engagement♦ People Management♦ Process ImprovementWith a portfolio of achievements driving execution of innovative, enterprise-wide transformation programs to solve complex business issues using technology, an engaging professional who creates shared vision & leads by example to build, empower & motivate multi-cultural, cross-functional teams.
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Svp - Head Of Digital Transformation And Customer ExperienceDuUnited Arab Emirates -
Chief Experience OfficerRas Al Khaimah Government Sep 2024 - Present
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Svp - Head Of Digital Transformation And Customer ExperienceDu Oct 2022 - Sep 2024Dubai , Ae
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Vp - Head Of Channels Touchpoints & ExperienceDu Nov 2020 - Nov 2022Dubai , Ae➤ Supervising & directing a newly created central team, managing transformation across all touchpoints, reporting directly to the Chief Customer and Channels. ➤ Steering efforts to build all touchpoint experiences from vision, strategy & roadmap to implementation & post-implementation, implementing best practices & procedures to ensure effective management.➤ Orchestrating all customer touchpoints & communication between channels & the rest of the organisation, administering channel experience programmes & customer & channel automation. ➤ Leading & supporting multiple teams, inc. channel experience, central process & automation, central quality & training, product launch, channel merchandising & communication, & digital content.
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Senior Director Customer Experience Strategy & Design (Omni-Channel)Du Feb 2016 - Nov 2020Dubai , Ae➤ Supervised and managed a customer experience programme aiming to drive organisational change of key customer journeys. ➤ Planned & initiated a project related to the restructuring of company to create “du generation next” to attain efficiencies, drive investments in the right channels, & generate savings. ➤ Delivered executive leadership & direction to the team working on channelling the design & changes towards customer-centric thinking.
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Director Customer Experience - TouchpointsDu Feb 2014 - Feb 2016Dubai , Ae➤ Focused on improving customer experience vision, strategy & design within multiple touchpoints, including digital, retail, & customer operations. Led & supported a team accountable for creating design a customer-centric way. ➤ Drove transformation in terms of people, systems, & processes by executing customer experience journey across different touchpoint. ➤ Planned, devised, & successfully launched du Transactional NPS (TNI1S) under the VOC programme across all channels, driving actionable measurement that improved NPS.
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Manager Customer Experience (Digital)Du Aug 2012 - Feb 2014Dubai , Ae➤ Oversaw & managed all functions in the development & implementation of a strategy for journey design within customer experience focusing on digital, internet, online payment systems, TV, & self-care. ➤ Adopted best practices & procedures to guarantee effective management of the design of digital channel touchpoints as well as ensuring adherence to customer experience guidelines.➤ Leveraged key expertise & industry knowledge while managing critical CE initiatives impacting CE digital & led the complete project lifecycle from planning to implementation.
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Customer Experience Project Manager – MarketingDu Feb 2011 - Aug 2012Dubai , Ae➤ Formulated & executed tactical plans & simplified processes to effectively manage complex end-to-end projects impacting customer experience; administered & controlled cross-functional project teams inc. staff from procurement, HR, technology, customer care & I&W, ensuring smooth running of functions. ➤ Managed the design of digital channel touchpoints that were impacted by product & experience development initiatives to guarantee adherence to customer experience guidelines.➤ Led & monitored implementation of AranTech – the leading customer experience management tool.
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Project Manager Self Care – Customer CareDu Jul 2008 - Feb 2011Dubai , Ae➤ Led and launched a complete, fully-fledged functional call center from scratch (Falcon project), and delivered Directory Inquiry and payment self-service call center capabilities through IVR.
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Provisioning Service Project Manager – TechnologyEtisalat Apr 2006 - Jun 2008Abu Dhabi, Ae -
Lead Developer, Self-Service Solutions – TechnologyEtisalat 2004 - Apr 2006Abu Dhabi, Ae
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Developer, Ussd & Ivr SolutionsEtisalat Apr 2002 - 2004Abu Dhabi, Ae
Mohammad El Zobeidi Skills
Mohammad El Zobeidi Education Details
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Harvard UniversityHarvard Leadership Accelerators Program -
American University Of SharjahEngineering System Management
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American University Of SharjahElectrical And Electronics Engineering
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PmiProject Management
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Hult International Business SchoolHult Leadership Development Program
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Harvard ManagementorHarvard Managementor Manager Certification (H3Mc) Program
Frequently Asked Questions about Mohammad El Zobeidi
What company does Mohammad El Zobeidi work for?
Mohammad El Zobeidi works for Du
What is Mohammad El Zobeidi's role at the current company?
Mohammad El Zobeidi's current role is SVP - Head of Digital Transformation and Customer Experience.
What is Mohammad El Zobeidi's email address?
Mohammad El Zobeidi's email address is me****@****hoo.com
What schools did Mohammad El Zobeidi attend?
Mohammad El Zobeidi attended Harvard University, American University Of Sharjah, American University Of Sharjah, Pmi, Hult International Business School, Harvard Managementor.
What skills is Mohammad El Zobeidi known for?
Mohammad El Zobeidi has skills like Telecommunications, Gsm, Pmp, Service Delivery, Vas, Project Management, Program Management, Customer Experience, Customer Experience Management, Customer Experience Design, Management, Strategy.
Who are Mohammad El Zobeidi's colleagues?
Mohammad El Zobeidi's colleagues are Sibi Vs, Majid Sikander, Tuyab Ali, Tom Jose, Ahmed Samir, Husam Humaidan, Ubaid Ullah.
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