- Define project scope: Clearly define the project objectives, deliverables, and success criteria. - Develop project plans: Create detailed project plans, including timelines, resource allocation, and risk assessments.- Manage project schedules: Track project progress, identify potential delays, and implement corrective actions.- Allocate resources: Assign tasks to team members, ensuring optimal resource utilization.- Monitor project budgets: Track project costs and identify cost-saving opportunities.- Understand technical requirements: Grasp the technical complexities of the project and communicate effectively with technical teams.- Collaborate with technical teams: Work closely with developers, engineers, and other technical experts to ensure alignment with project goals.- Communicate effectively: Clearly communicate project status, risks, and issues to stakeholders, including team members, clients, and management.- Manage stakeholder expectations: Keep stakeholders informed and address their concerns promptly.- Facilitate meetings and workshops: Organize and lead project meetings, ensuring effective communication and decision-making.- Resolve conflicts: Mediate disputes between team members or stakeholders and find amicable solutions.- Identify and assess project risks: Conduct risk assessments to identify potential risks and their impact on the project.- Develop risk mitigation strategies: Create plans to mitigate identified risks and minimize their impact.

- Define project scope: Clearly define the project objectives, deliverables, and success criteria.- Develop project plans: Create detailed project plans, including timelines, resource allocation, and risk assessments.- Manage project schedules: Track project progress, identify potential delays, and implement corrective actions.- Allocate resources: Assign tasks to team members, ensuring optimal resource utilization.- Monitor project budgets: Track project costs and identify cost-saving opportunities.- Understand technical requirements: Grasp the technical complexities of the project and communicate effectively with technical teams.- Collaborate with technical teams: Work closely with developers, engineers, and other technical experts to ensure alignment with project goals.- Communicate effectively: Clearly communicate project status, risks, and issues to stakeholders, including team members, clients, and management.- Manage stakeholder expectations: Keep stakeholders informed and address their concerns promptly.- Facilitate meetings and workshops: Organize and lead project meetings, ensuring effective communication and decision-making.- Resolve conflicts: Mediate disputes between team members or stakeholders and find amicable solutions.- Identify and assess project risks: Conduct risk assessments to identify potential risks and their impact on the project.- Develop risk mitigation strategies: Create plans to mitigate identified risks and minimize their impact.- Vendor Management: Identify, onboard and manage all kinds of vendors.- Project proposal: Prepare project proposals for both private and government projects

- Elicit requirements: Conduct interviews, workshops, and surveys to gather information from stakeholders about their needs and expectations.- Analyze requirements: Break down complex business problems into smaller, manageable requirements.- Document requirements: Create clear and concise documentation, such as functional specifications, user stories, and process flows.- Validate requirements: Ensure that the identified requirements are accurate, complete, and feasible.- Map business processes: Visualize current business processes using techniques like BPMN or UML.- Identify process gaps and inefficiencies: Analyze processes to find opportunities for improvement.- Collaborate with technical teams: Work closely with developers, testers, and other technical personnel to ensure that solutions meet business requirements.- Communicate effectively: Clearly communicate with stakeholders at all levels, including technical and non-technical audiences.

- Conducted workshops, brainstorming sessions and one-on-one interviews with product end-users to elicit requirements- Liaised between business and IT development teams to facilitate quicker project delivery- Created documents - Business Requirement Document, Requirement traceability matrix, Functional requirement specification, Use cases, User stories, User Acceptance Test cases- Experienced in an agile working environment- Developed As-Is and To-Be business process models- Performed gap analysis to understand the difference between current and desired process states- Provided product training to end-users and prepared user manuals for their reference.

Coordinated meetings and have taken minutes; Created PowerPoint presentation; Broke project into doable tasks (WBS) and created project schedules; Facilitated in the development of project plans and managed them from inception to completion; Performed requirement elicitation and documented them; Tracked project expenses; Analysed project data and prepared progress report; Assisted with the preparation of RFI documents; Supervised and delegated tasks to team members; Conducted risk analysis; Assisted project manager in all administration functions and processes.

Performed data migration activities using AVETMISS standards; Carried out data mapping tasks including documentation; Conducted data validation in accordance with company's rules and standards; Monitored and maintained database storage resources; Maintained database documentation as required; Performed database Ad-hoc backups and restores; Completed SQL Server database installation, upgrades, migrations and configuration.

Responded to customer inquiries; Resolved customer complaints; Provided feedback on the efficiency of the customer service process; Preparing monthly reports for top management.

Customer Service – Demonstrating the product, negotiating on price and solving any customer problemsDirect Product Selling – Selling cleaning productsStaff Training – Training staffCash Handling – collecting cash at the end of the day

Customer Service – answer customer queriesSite Management – taking permission from the Center ManagementStudent Consultation – analyzing student’s requirement and future objectives, I used to advise the most appropriate course for them

Helpdesk – troubleshooting hardware, software or network issues for faculties, students and managementWeb content management – was part of the development of the new website

Prepare marketing strategyMarket and commodity analysisManage relationship with customers and suppliersTrain staffPrepare and review monthly profit & loss for department and report to senior management