Mohammad Akhtar Email & Phone Number

Chicago, Illinois, Us

Chicago, Illinois, Us

Manage line of services at United Airlines largest hub at Chicago O'Hare International Airport.

Chicago, Il, Us

Manage execution of ramp processes throughout United Airlines network. Lead and manage policy and procedures of ramp operations.Manage corrective actions and hazard identification of policies and procedures.

Chicago, Il, Us

Leads the development and implementation plans of enterprise initiatives in partnership with stakeholders. Primary liaison to the Network Operations Center (NOC), the Station Control Centers (SOC) and Centralized Load Planning for Airport Operations (AO) related policy and procedures. Responsible for NOC/SOC IT methodology and capability for AO field organizations such as Ascent, ground radar systems, connection planning tools and radios. Develops and implements policy and processes for Tarmac delays, AO Emergency Response representatives and MEL issues. Leads continuous improvement initiatives for fuel consumption and APU use. Provides guidance and support to field organizations in developing implementation of station plans. Supports the development and implementation of station business processes to impact performance. Leads change management processes and communication in the field organizations. Develops and implements approved policies and procedures for domestic and international operations activities. Leads the development of standard work related to the operational processes shared by the NOC and AO division. Updates policy changes to operational processes as the NOC and field organizations implement change. Provides guidance and interpretation to AO and other organizations regarding policy and procedure.Primary owner of the Station Operations manual (SOM) for improvement and alignment with other enterprise organizations manuals. Updates policy changes to operational processes as field organizations implement change. Responsible for Airport Operations reports to senior leadership and Board of Directors. Primary liaison for Planeside Planning, WHQAT and field training organizations

Chicago, Il, Us

Leads the development and implementation plans of enterprise initiatives in partnership with stakeholders. Primary liaison to the Network Operations Center (NOC), the Station Control Centers (SOC) and Centralized Load Planning for Airport Operations (AO) related policy and procedures. Responsible for NOC/SOC IT methodology and capability for AO field organizations such as Ascent, ground radar systems, connection planning tools and radios. Develops and implements policy and processes for Tarmac delays, AO Emergency Response representatives and MEL issues. Leads continuous improvement initiatives for fuel consumption and APU use. Provides guidance and support to field organizations in developing implementation of station plans. Supports the development and implementation of station business processes to impact performance. Leads change management processes and communication in the field organizations. Develops and implements approved policies and procedures for domestic and international operations activities. Leads the development of standard work related to the operational processes shared by the NOC and AO division. Updates policy changes to operational processes as the NOC and field organizations implement change. Provides guidance and interpretation to AO and other organizations regarding policy and procedure.Primary owner of the Station Operations manual (SOM) for improvement and alignment with other enterprise organizations manuals. Updates policy changes to operational processes as field organizations implement change. Responsible for Airport Operations reports to senior leadership and Board of Directors. Primary liaison for Planeside Planning, WHQAT and field training organizations

Chicago, Il, Us

Responsible for the performance and leadership of approximately 3000 flight attendants at United's largest bases/domiciles. Ensures their flight attendant team meets performance objectives including safety, reliability, and customer satisfaction.Flight Attendant Performance:Engage flight attendants to deliver excellent customer service and on-time operational performance. Participate in briefings and team communications to ensure flight attendants are aware all current operational issues and initiatives.Monitor the performance of the team, taking actions as necessary to ensure daily goals and compliance with company policies, procedures and standards are met.Conduct investigations on performance, complaints or other work-related issues. Collaborate with Inflight Contract Support in hearings and in writing decisions. Set expectations with flight attendant team that are aligned with company policy and union contracts.Customer and Employee Satisfaction:Manages flight attendant team delivery of inflight and marketing products determined by the Inflight division. Utilizes corporate Inflight communication and training to support to flight attendants so they are set up for success in delivering a world class product to United's customers. Provides the recognition and counseling of flight attendants focusing on service excellence and holds team accountable when service expectations are not met.Safety:Responsible for ensuring safety goals are met and that all employee safety and FAA regulatory requirements are adhered to by team. Coordinates with Inflight safety on all safety investigations that involve flight attendant team. Provide local support to flight attendant team for any inflight safety incident.

Chicago, Il, Us

Supervise all aspects of airport operation including that of individuals who run specific areas of Airport Operations. Position area of focus: Customer Service and Ramp Services.Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines.Ensure consistency on operational, service and product delivery.Lead performance. Develop and support standard work and continuous improvement processes. Focus on performance issues with the goal of changing co-worker behavior.Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements.Serve as subject matter expert on safety, service and procedures. Team Leadership activities:Engage front-line co-workers to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communications.Engage and recognize external customers.Monitor front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards.Assess and delegate the appropriate work tasks.Identify issues and engage in structured problem solving to assist front-line co-workers in accomplishing work.Performance Management activities:Develop actions plans to affect behavior change (dependability, overall job performance).Provide technical guidance and interpret company guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistently.Conduct "routine" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues.Administrative activities:Complete all mandatory regulatory and Company required documentation of activities.

Chicago, Il, Us

The Station Operations Center (SOC) is the communications nerve center and performance driver for United Airlines Hub operations. The purpose of the Supervisor is to manage, trend, analyze and direct HUB operations and resources to ensure the stability of HUB performance. This is done through strong communication skills and the ability to develop positive relationships that influence the outcome of arriving and departing flights.Monitoring and mitigation of service failures for arriving and departing flights.Prioritization and coordination of the departure sequence for on time departuresEnsuring the security of departures is maintained and in compliance with company/TSA standards.Monitor the performance of a Zone (area of Gates) and prioritize flights balancing the customer and business impact.Monitor flight restrictions to develop and communicate a plan of action for the operation.Development of flight parking plans accounting for connecting customers, bags, flight and in-flight crews.Develop and maintain relationships across departments, divisions and Express Partner Carriers.Provide data driven feedback across departments for process improvement.Work directly with Network Operations to achieve the best customer/company outcome. Overall the SOC is tasked with fostering a Working Together environment in which our co-workers are empowered to make educated decisions that positively affect our customers. This is done through communication, education and analysis.

Chicago, Il, Us

Aircraft ground traffic controller.

Chicago, Il, Us

Handled United's daily operations of customer handling.Providing assistance and excellent customer service to the traveling public by performing various customer service duties in the airport terminal such as:Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage.Preparing tickets, determining fares and routing to assure passenger's travel needs are met.Maintaining a neat and professional appearance by adhering to United's standards for uniform and dress.Assisting customers with quoting fares/schedules.Making reservations.Issuing tickets.Baggage check-in.Flight check-in/boarding.Resolving disservice situations.

Accounting And Business/Management

Education record

Education record

Business Administration And Management, General

Accounting And Business/Management